Geographical Forwarding

800.com
800.com
  • Updated

In order to have calls to your toll-free number forwarded to another number, you will need to set up Call Routing

When logged in you will see a column on the left side of your screen. You can access your preferences by selecting the categories shown in this column. For call routing, you will need to select the “Numbers” option.

 

mceclip0.png

 

From here, you can either click on the number you want to edit, or you can hover over the 3 dots on the right and select “Manage” from the options that appear.

 

mceclip1.png

Then scroll down to the “Call Routing” category and you will be able to select the method of routing, add your forwarding number(s), select your Caller ID preference, and select the number of ring seconds. "Geo" limits calls to only be accepted, per the caller's geographical location.

When adding forwarding numbers under the "Geo" forwarding option, you will need to designate area codes, separated by commas, for each line.

 

Blog -CAll Routing settings.png

 

You have the option to label each line, as a quick reference. 

 

Blog - Add label - Call forwarding.png

 

All calls coming from unspecified area codes will go to the number set for “All Other Area Codes”. If no “All Other Area Codes” forwarding number is set, then all other area codes will forward to voicemail. If no voicemail is set, calls will not complete.

 

You can add additional numbers by clicking the "+ Add Another Number" box. 

You can also adjust your "Ring for" time slider to adjust the length of seconds your phone will ring for the callers. It is set to 20 seconds by default, which is about 4 rings. Repeat this process for every number you want to add. You can lengthen or shorten the ring seconds as you would like. 

 

Add number + Ring Time.png

 

Caller ID Settings

You can select the caller ID dropdown to show your toll-free number if you want your toll-free number to show up on your caller ID when your 800.com number phone rings instead of the caller’s information. If you add more than one number, under standard forwarding, you will need to designate weights to each number. 

Screenshot 2025-06-04 at 12.35.45 PM.png

Related to

Was this article helpful?

Have more questions? Submit a request

Comments

0 comments

Article is closed for comments.