Can I have multiple numbers on the same account?

 Yes. With certain plans you have the ability to add numbers directly through your dashboard. This can be done by selecting the “Numbers” category from the column on the left of your browser window.

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Here you will find a list of your current numbers. On the upper right there is an option to "Purchase Number" that you can click on.

From here you can click the Purchase Numbers button to start searching for your next phone number.

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Toll Free Numbers

To search for a Toll Free number, set the Search Type to "Toll-Free Voice & SMS." Then choose a toll free prefix from the list, or leave it as 8** to use any available prefixes.

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Next, enter in anything you would like to include in your new toll free number. This is your opportunity to search for keywords associated with your industry, or anything else that will make your number easy to communicate and easy to remember. You can also search for specific numbers to include.

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You may also choose whether you’d want a new number with your keyword at the beginning, the end, or anywhere in between by using the Starts with, Ends with, or Contains buttons.

Then either press the Enter key or click the Search button and the available numbers will be displayed. Now you can select the number you like best from the results, or if there’s more than one you like, go ahead and choose several numbers. As you select numbers they will move to the bottom of the page.

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Once you’ve selected the numbers you’d like to keep, click the "Purchase" button to add them to your account.

On the next page, the numbers you selected will be displayed. You then have the option to Search for more numbers or you can select Done.

It’s then easy to set up the numbers you’ve just added with some basic options. Choose "Set up now" to begin the process.

 

 

Local Numbers

To add local numbers to your account, set the Search Type to Local Voice & SMS. You can then type in a 3 number area code to pick a suitable local number. There are a limited number of area codes available, so you may have to try several.

 

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Once you’ve selected the numbers you’d like to keep, click the "Purchase" button to add them to your account.

On the next page, the numbers you selected will be displayed. You then have the option to Search for more numbers or you can select Done.

It’s then easy to set up the numbers you’ve just added with some basic options. Choose "Set up now" to begin the process.

 

 

Setting Up Your Numbers

In the first step, Call Recording may be enabled, along with an optional greeting. You can choose from one of our existing greetings, or add your own greeting by selecting the Plus [+] button. Click Next to continue.

Note: Some jurisdictions require both parties to consent to any recorded conversation. To assist in the compliance of these laws, you can enable a greeting to inform the caller that the call may be recorded.

A greeting may also be used to inform the caller of any available menu options. For example, “Press 1 for Sales, Press 2 for Support.”

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Select Next when you’re ready to proceed to the second step.

On the Call Routing page you can select how incoming calls to your new phone numbers will be handled. There are four options available:

  • Standard - Forward calls to a number of your choice. If the call is not answered, it will then be directed to voicemail.
  • Simultaneous - Forward calls to several phone numbers at once. All of the provided numbers will ring at the same time, and the call will be connected to the one which answers first.
  • Sequential - Forward calls to several phone numbers, starting with the first number and then moving to the next if the call is not answered.
  • Voicemail - Send calls straight to voicemail without attempting to forward them first.

Choose one of these options, and enter one or more phone numbers for any of the forwarding options.

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You may also configure what is displayed on Caller ID when the number is forwarded. The most common option is to display the original Caller’s Number. Alternatively, you may choose to have the newly purchased number itself displayed in order to differentiate between calls to your 800.com account and calls directly to your phone.

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Select Save when you’ve finished configuring the routing, and all of your purchased numbers will be configured automatically.

 

 

Fax Numbers

To add fax numbers to your account, set the Search Type to Fax. You can then type in a 3 number area code to pick a suitable local number. There are a limited number of area codes available, so you may have to try several.

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Once you’ve selected the numbers you’d like to keep, click the Purchase button to add them to your account.

On the next page, the numbers you selected will be displayed. You then have the option to Search for more numbers or you can select Done.

To set up your fax you will only need to enter a notification email to send incoming faxes. Choose Set up now to begin the process.

 

 

Bulk Purchase

If you would like to add a large amount or array of numbers to your account you have the option to purchase them in bulk. To take advantage of this feature, click the "Purchase Numbers" option on the top right of the "Numbers" page.

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Set the Search Type to Bulk Purchase.

 

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You have the option of searching for one prefix/area code or multiple with the search box underneath. As specified, you just need to make sure each is separated by a comma. To the right you can dictate how many numbers are acquired for each prefix/area code. When you click search, you will be informed whether or not the desired numbers are available in their entirety.

 

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You can then click the "Purchase" button on the bottom right to complete the process.

 

If the desired numbers are not available or their are not enough, a message will be displayed and you will not be able to click the purchase button. If this is the case, you will need to refine your search.

 

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*Please note that additional numbers can add additional charges to your monthly responsibility. The additional amount per number depends on the plan for which your account is enrolled. Please review our Overview of plans and billing article for more details.