--- title: Viewing AI Stats in the Mobile App description: See sentiment trends, trending topics, and AI agent performance stats right from the 800.com mobile app's AI Stats dashboard. --- [Skip to content](https://support.800.com/en-us/hc/viewing-ai-stats-in-the-mobile-app#main-content) [![800.com Help Center](https://support.800.com/hs-fs/hubfs/800%20Logo%20Blue.png?width=150&height=26&name=800%20Logo%20Blue.png)](https://www.800.com/) - [Call us (800) 800-4321](tel:+18008004321) - [Sign in](https://support.800.com/hc/en-us/signin) Open main navigation Close main navigation - [Call us (800) 800-4321](tel:+18008004321) - [Sign in](https://support.800.com/hc/en-us/signin) - [Submit a request](mailto:support@800.com) [Submit a request](mailto:support@800.com) 800.com Help Center - There are no suggestions because the search field is empty. 1. [800 Support Center](https://support.800.com/en-us/hc?hsLang=en-us) 2. [800 AI Agents](https://support.800.com/en-us/hc/800-ai-agents?hsLang=en-us) 3. [800 AI Agents](https://support.800.com/en-us/hc/800-ai-agents?hsLang=en-us#800-ai-agents) September 30, 2026 # Viewing AI Stats in the Mobile App The 800.com mobile app includes an **AI Stats** dashboard that summarizes how your calls — and your 800 AI Agents — are performing, without needing to log into the full web dashboard. ### How to Access AI Stats 1. Open the 800.com mobile app. 2. Tap the **Calls** tab in the bottom navigation. 3. Tap **AI Stats** in the top right corner. AI Stats has two tabs: **AI Insights** and **AI Agent Calls**. Don't have 800.com mobile app yet? [Download it now](http://800.com/app). ### AI Insights This tab summarizes sentiment and themes across your recent calls: - **Sentiment Overview** — the percentage of calls that were Positive, Neutral, or Negative. - **Trending Transcript Insights** — tag-style chips summarizing common topics across your calls (for example, "Appointment booking," "AI agent pricing," "Communication issues"). - **Summary of Next Steps** — a rundown of suggested follow-ups based on recent calls. If there's nothing to act on, you'll see "No next steps available for the selected week." - **Calls** — a list of individual calls, each showing a sentiment icon, the caller's number or name, the date, and an AI-generated summary of what the call was about. ### AI Agent Calls This tab focuses specifically on how your 800 AI Agents are performing: - **Successful Outcomes Breakdown** — a donut chart showing the total number of outcomes for the selected range, broken down by type (for example, "FAQ Answered"). - **Fully Contained by AI trend (Daily %)** — a line chart showing the percentage of conversations fully handled by AI each day, without being transferred or escalated to a human. - **Calls** — a list of calls answered by your 800 AI Agents, each showing the caller, which agent handled it, and the date. ### Filtering Your Stats Tap the filter icon (top right, next to AI Stats) to narrow down what you're viewing: - **Agents** — filter to specific 800 AI Agents. - **Date range** — Today, Yesterday, Last 7 days, Last 30 days. - **Resolution** — Fully Contained by AI, or Requires Human Attention. - **Successful Outcomes** — Any successful outcome, Appointment Booked, Transfer Completed, Lead Captured, and similar outcome types. - **Requires Attention** — Any reason, Escalation to Human, Unanswered, and similar reasons. 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