--- title: Training Your AI Agent On Existing Call Transcriptions description: Train a new AI agent from real call transcriptions. HubSpot detects patterns in your call history and generates an editable starting prompt. --- [Skip to content](https://support.800.com/en-us/hc/training-your-800-ai-agent-on-existing-call-transcriptions#main-content) [![800.com Help Center](https://support.800.com/hs-fs/hubfs/800%20Logo%20Blue.png?width=150&height=26&name=800%20Logo%20Blue.png)](https://www.800.com/) - [Call us (800) 800-4321](tel:+18008004321) - [Sign in](https://support.800.com/hc/en-us/signin) Open main navigation Close main navigation - [Call us (800) 800-4321](tel:+18008004321) - [Sign in](https://support.800.com/hc/en-us/signin) - [Submit a request](mailto:support@800.com) [Submit a request](mailto:support@800.com) 800.com Help Center - There are no suggestions because the search field is empty. 1. [800 Support Center](https://support.800.com/en-us/hc?hsLang=en-us) 2. [800 AI Agents](https://support.800.com/en-us/hc/800-ai-agents?hsLang=en-us) 3. [800 AI Agents](https://support.800.com/en-us/hc/800-ai-agents?hsLang=en-us#800-ai-agents) September 11, 2026 # Training Your AI Agent On Existing Call Transcriptions What this feature does When you create a new agent, the system analyzes your existing call transcriptions to detect: - Common call types - Frequently asked questions - Tone and communication style - Recurring scenarios and how they were typically handled Based on this analysis, it generates: - A **draft agent prompt** built from your actual call patterns - A **summary** explaining what it learned from your transcriptions and how that shaped the prompt - A set of **knowledge base documents** built from your call history, labeled with **Source: Call Training** in the agent's Knowledge tab — so you can always tell this content apart from what came from your website or a manual upload. (See [Managing Your AI Agent's Knowledge Base](https://support.800.com/en-us/hc/managing-your-ai-agents-knowledge-base?hsLang=en-us).) You can review, edit, or rewrite any part of the generated prompt before your agent goes live — nothing is published automatically. Requirements - Call transcriptions must be enabled on your account. - A minimum volume of transcriptions is required for training to run. If your account falls below this threshold, training is automatically skipped and you'll see a message letting you know. You can still create and configure your agent manually. How to train an agent from call history 1. Go to **AI Agents \> Agents**. 2. Click **New agent**. 3. If your account has enough eligible transcriptions, you'll see the option to train the agent using existing call history. Select it to continue. 4. HubSpot analyzes your call transcriptions and generates: - A summary of the patterns it identified - A draft agent prompt based on those patterns 5. Review the summary to understand what the system learned from your calls. 6. Edit the generated prompt as needed — adjust tone, add or remove scenarios, and refine responses before publishing. 7. Continue through the rest of the agent setup to finish creating your agent. Good to know - The generated prompt is a **starting point**, not a final product. Always review it before taking your agent live. - Training generates a leaner, consolidated set of knowledge documents rather than one item per topic — overlapping content (like hours or contact info appearing in multiple places) is combined so your knowledge base doesn't end up with duplicate entries. - If transcription volume is too low, you won't see the training option, and you'll be prompted to set up your agent manually instead. - This feature requires call transcriptions to already be enabled — it doesn't turn transcriptions on for you. 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