---
title: Setting Up 800 AI Agent Notifications
description: Set up notification rules for your 800 AI Agent to get email, text, or push alerts when specific calls happen, like urgent or missed calls.
---

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September 29, 2026

# Setting Up 800 AI Agent Notifications

Notification Rules let you stay on top of what your 800 AI Agent is doing without checking the dashboard constantly. One agent can have many rules — each rule decides what it fires on, who hears about it, and how it reaches them.

### Where to Find It

1. Go to **AI Agents \> Agents** and open the agent you want to configure.
2. Click the **Notifications** tab.

If no rules exist yet, you'll see an empty state: *"No notification rules yet — a rule decides what to notify on, who hears about it, and how. Add one to start getting call alerts by email, text or push."*

### Adding a Notification Rule

1. Click **Add Rule**.
2. Optionally, give the rule a name (for example, "Important calls") in the **Rule name (optional)** field. If left blank, this appears to default to describing itself by its settings.
3. Under **When it fires**, choose how often this rule should check for matches: 
     - **Every call**
     - **Important calls**
     - **Once a day**
4. Under **Triggers**, select one or more conditions that should cause this rule to fire: 
     - **Message taken**
     - **Callback requested**
     - **Caller upset or urgent**
     - **Transferred to a person**
     - **Call ran long**
     - **Appointment booked or changed**
5. Under **Notify by**, turn on at least one delivery channel: 
     - **Email**
     - **Text message**
     - **Push notification**
    You must enable at least one channel — if none are on, you'll see a warning ("Turn on at least one delivery channel") and the **What Happens** summary box will tell you the rule won't do anything until you do.
6. Click **Add Rule** to save.

### Good to Know

- You can create multiple rules per agent — for example, one rule for urgent calls via text, and a separate daily summary rule via email.
- A rule with triggers selected but no delivery channel enabled is saved as inactive in effect — it won't notify anyone until at least one channel is turned on.

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