--- title: Set your AI Agent's personality and closing message description: Choose your AI Agent’s personality, edit the closing message callers hear, and play the sign-off in your agent’s voice before saving. --- [Skip to content](https://support.800.com/en-us/hc/set-your-ai-agents-personality-and-closing-message#main-content) [![800.com Help Center](https://support.800.com/hs-fs/hubfs/800%20Logo%20Blue.png?width=150&height=26&name=800%20Logo%20Blue.png)](https://www.800.com/) - [Call us (800) 800-4321](tel:+18008004321) - [Sign in](https://support.800.com/hc/en-us/signin) Open main navigation Close main navigation - [Call us (800) 800-4321](tel:+18008004321) - [Sign in](https://support.800.com/hc/en-us/signin) - [Submit a request](mailto:support@800.com) [Submit a request](mailto:support@800.com) 800.com Help Center - There are no suggestions because the search field is empty. 1. [800 Support Center](https://support.800.com/en-us/hc?hsLang=en-us) 2. [800 Intelligence](https://support.800.com/en-us/hc/800-intelligence?hsLang=en-us) 3. [800 Intelligence Guides](https://support.800.com/en-us/hc/800-intelligence?hsLang=en-us#800-intelligence-guides) October 20, 2026 # Set your AI Agent's personality and closing message You can now choose how your AI Agent sounds on calls and edit the closing message callers hear before they hang up. Pick a personality that fits your business, preview the sign-off, and listen to it in your agent's voice before it goes live. To find these settings, open your **AI Agent configuration**, go to **General Settings**, and look for the **Personality** and **Greeting & Closing** sections. ### Before you start Make sure your AI Agent has a **Company Name** set. The sign-off preview uses it to show exactly what callers will hear, such as "Thank you for calling Acme Plumbing." Without it, the preview can't fill in your business name. ### Choose a personality The **Personality** section controls how your agent sounds across the whole call, from hello to goodbye. It shapes the agent's wording, energy and style in the greeting, its answers during the call, and the sign-off, not just the closing line. Choose from three options: | Personality | Style | Sign-off example | | --- | --- | --- | | **Calm & professional** | Courteous and to the point, with no exclamation points | "Thank you for calling \[Company Name\]. Goodbye." | | **Warm & friendly** (default) | Personable and appreciative | "Thanks for calling \[Company Name\]. Have a great rest of your day." | | **Upbeat & enthusiastic** | High energy, with a big send-off | "Thanks so much for calling \[Company Name\]. Have an amazing day!" | New agents start with **Warm & friendly**. Existing agents use it too until you choose something else. When you pick an option, the **Sign-off preview** under Closing message updates right away with your company name filled in, so you can compare before saving. The difference between personalities is most noticeable in how the agent talks over the course of a conversation. The voice itself changes only slightly, so place a test call and chat for a bit to get a real feel for each one. ### Greeting & Closing The new **Greeting & Closing** section brings together everything about how your agent starts and ends a call: - **First message:** What the agent says when it answers. This works the same as before. - **Greet known callers by name:** When this is on, the agent receives the caller's details whenever they match a saved contact or Enhanced Caller ID is on. Learn more in our Enhanced Caller ID article. - **Closing message:** How the agent says goodbye. It's the last thing every caller hears. - **Fix Pronunciation:** Teach the agent how to say names or words it might get wrong. **Edit your closing message** 1. Click into the **Closing message** field and type the goodbye you want callers to hear. 2. To add personalized details, type `{` to open a searchable list of variables. Search for the one you need and select it to insert it. 3. Check the **Sign-off preview** to see how it reads. 4. Click **Hear the sign-off** to play the closing in your agent's voice. 5. Click **Save**. On calls, variables are replaced with their real values, so callers hear the actual details rather than the variable name. ### When your changes take effect As soon as you click **Save**, your new personality and closing message apply on the next call. You don't need to republish your agent. ### Frequently asked questions **Q: Does personality only change the goodbye?** A: No. It sets the tone for the whole call, including the greeting and the agent's answers along the way. **Q: What happens if I leave the closing message blank?** A: Your agent always ends calls with a closing. If there's no custom message, it uses a default sign-off, so callers never hear silence at the end. **Q: The personalities sound similar when I play the sign-off. Is that normal?** A: Yes. The voice changes only slightly between personalities. The bigger difference is in the agent's wording and energy, which you'll notice most on a longer test call. **Q: Will my settings stay if I log out?** A: Yes. 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