--- title: Review your AI Agent's text conversations description: See your AI Agent’s text conversations on the AI Dashboard and in the new AI Texts tab, with filters by agent and date and the full exchange. --- [Skip to content](https://support.800.com/en-us/hc/review-your-ai-agents-text-conversations#main-content) [![800.com Help Center](https://support.800.com/hs-fs/hubfs/800%20Logo%20Blue.png?width=150&height=26&name=800%20Logo%20Blue.png)](https://www.800.com/) - [Call us (800) 800-4321](tel:+18008004321) - [Sign in](https://support.800.com/hc/en-us/signin) Open main navigation Close main navigation - [Call us (800) 800-4321](tel:+18008004321) - [Sign in](https://support.800.com/hc/en-us/signin) - [Submit a request](mailto:support@800.com) [Submit a request](mailto:support@800.com) 800.com Help Center - There are no suggestions because the search field is empty. 1. [800 Support Center](https://support.800.com/en-us/hc?hsLang=en-us) 2. [800 Intelligence](https://support.800.com/en-us/hc/800-intelligence?hsLang=en-us) 3. [800 Intelligence Guides](https://support.800.com/en-us/hc/800-intelligence?hsLang=en-us#800-intelligence-guides) November 10, 2026 # Review your AI Agent's text conversations If your AI Agent handles text messages, you can now see those conversations right alongside its calls. The **AI Dashboard** shows your agent's text activity, and a new **AI Texts** tab lists every text conversation so you can review how the agent responded. You'll find the AI Texts tab on the **AI Dashboard**, next to **AI Calls**. ### Text activity on the AI Dashboard The AI Dashboard now shows your agent's text activity alongside its call activity. Text numbers are always labeled as texts. They're never added into a tile labeled as calls, so your call numbers stay accurate. If your account doesn't have any AI Agent text conversations yet, you'll see a message saying so instead of a row of zeros. ### The AI Texts tab The **AI Texts** tab lists your agent's text conversations, newest first. Each row shows: | Column | What it shows | | --- | --- | | **Started** | When the conversation began | | **Agent** | Which AI Agent handled it | | **Number** | The 800.com number the conversation came in on | | **Contact** | Who the agent was texting with | | **Messages** | How many messages each side sent | | **First reply** | How quickly the agent sent its first reply | | **Ending** | How the conversation ended | | **Taken Over By** | Whether a person on your team took over from the agent | #### View a full conversation Click any row to open the full text exchange between your agent and the contact. #### Filter by agent and date The AI Texts tab uses the same agent and date filters as **AI Calls**. Your filters stay in place when you switch between the two tabs, so you can compare calls and texts for the same agents and time period. ### Frequently asked questions **Who can see the AI Texts tab?** Account owners who use AI Agents can see it on the AI Dashboard. **Why don't I see any text conversations?** Your AI Agent hasn't had any text conversations in the selected date range, or for the selected agents. Try widening the date range or selecting more agents. **Are texts counted in my call numbers?** No. Text activity is shown separately and is never added to tiles labeled as calls. **Do my filters carry over between AI Calls and AI Texts?** Yes. 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