--- title: Receiving Spam Calls on Your 800 Number description: Getting spam calls on your 800 number? Learn how to block callers, set up an IVR, or use an AI agent to filter spam before it reaches your team. --- [Skip to content](https://support.800.com/en-us/hc/receiving-spam-calls-on-your-800-number#main-content) [![800.com Help Center](https://support.800.com/hs-fs/hubfs/800%20Logo%20Blue.png?width=150&height=26&name=800%20Logo%20Blue.png)](https://www.800.com/) - [Call us (800) 800-4321](tel:+18008004321) - [Sign in](https://support.800.com/hc/en-us/signin) Open main navigation Close main navigation - [Call us (800) 800-4321](tel:+18008004321) - [Sign in](https://support.800.com/hc/en-us/signin) - [Submit a request](mailto:support@800.com) [Submit a request](mailto:support@800.com) 800.com Help Center - There are no suggestions because the search field is empty. 1. [800 Support Center](https://support.800.com/en-us/hc?hsLang=en-us) 2. [Number Management](https://support.800.com/en-us/hc/number-management?hsLang=en-us) 3. [Call blocking](https://support.800.com/en-us/hc/number-management?hsLang=en-us#call-blocking) September 8, 2026 # Receiving Spam Calls on Your 800 Number If your 800.com number is getting hit with spam calls, robocalls, or telemarketers, you're not alone — it's one of the most common issues businesses run into, especially once a number has been in use for a while. This is different from your number being *labeled* as spam when you call out (see [How to Prevent Your 800.com Calls from Being Marked as Spam or Scam](https://support.800.com/en-us/hc/articles/35211578702605-how-to-prevent-your-800-com-calls-from-being-marked-as-spam-or-scam?hsLang=en-us)) — this article covers what to do when spam calls are coming **in** to your number. There are three ways to cut down on the spam calls reaching your team, and you can combine them for the best results. ### Option 1: Block Callers The most direct fix is blocking specific numbers once you've identified them as spam. This is best for repeat offenders — numbers that call in more than once. #### **How to block a caller:** 1. Log in to your 800.com Dashboard. 2. Go to your **Inbox** or **Call Log** and locate the call from the number you want to block. 3. Click the **three-dot menu** next to the call. 4. Select **Block Number**. Once blocked, that number will no longer be able to reach your line. You can review or manage your full block list at any time from your number settings. **Best for:** Numbers that call repeatedly and are clearly identifiable (you'll need to have received at least one call from them first). ### Option 2: Enable an IVR with a Press-1 Option An IVR (Interactive Voice Response) menu that requires callers to press a key before being connected is one of the most effective ways to stop robocalls before they ever reach a human. Most auto-dialers and robocallers can't respond to a prompt, so they drop off automatically — while real callers simply press 1 and continue through. #### **How it works:** - A caller reaches your number and hears a short greeting (e.g., "Thanks for calling \[Business Name\]. Press 1 to be connected."). - Legitimate callers press 1 and are routed through as normal. - Robocallers and auto-dialers typically can't respond to the prompt and are filtered out automatically. #### **How to set it up:** 1. Log in to your 800.com Dashboard. 2. Go to **Call Forwarding** or your number's routing settings. 3. Select **IVR** as your call flow type. 4. Record or upload a short greeting that includes a "Press 1 to continue" instruction. 5. Set your desired action for Press 1 (route to a team, forward to a number, or go to voicemail). 6. Save and activate the IVR on your number. **Best for:** Filtering out most robocalls in bulk, with minimal setup and no ongoing maintenance. ### Option 3: Add an AI Agent to Pre-Screen Calls For businesses that want an extra layer of filtering — and a better experience for legitimate callers — an AI agent can answer, ask a few quick questions, and screen out spam before transferring the call to a human. Unlike a static IVR, the AI agent can have a real conversation, catch callers that get past keypad-based filters, and only pass along calls that are genuinely worth your team's time. #### **How it works:** - The AI agent answers incoming calls on your number. - It engages the caller briefly to confirm intent (for example, asking who they're trying to reach or what they're calling about). - Calls that appear to be spam, robocalls, or irrelevant solicitations are filtered out. - Legitimate calls are transferred to your team as normal. #### **How to set it up:** 1. Log in to your 800.com Dashboard. 2. Go to **AI Agents \> Agents**. 3. Create a new agent or select an existing one. 4. Configure the agent's greeting and screening behavior in the **Skills** section. 5. Assign the agent to your number's call flow. ***Best for:** Businesses that want the highest level of filtering along with a professional first point of contact for real callers.* ### Which Option Should You Use? You don't have to choose just one — most businesses see the best results combining these: | Option | Effort to Set-Up | Filters Robocalls | Filters Human Spam Callers | Human Touch | | --- | --- | --- | --- | --- | | Block Callers | Low | After first call only | After first call only | No | | IVR (Press-1) | Low | Yes | Limited | No | | AI Agent | Medium | Yes | Yes | Yes | A common approach: use an IVR or AI agent as your first line of defense, and block any repeat numbers that make it through. ### Need Help? Still getting spam calls after trying these steps? [Contact our support team](https://support.800.com/en-us/hc/articles/34511169155341-how-to-contact-support?hsLang=en-us) and we can help you fine-tune your setup. - [General & FAQs](https://support.800.com/en-us/hc/general-faqs?hsLang=en-us#main-content) - [FAQs](https://support.800.com/en-us/hc/general-faqs?hsLang=en-us#faqs) - [Getting Started](https://support.800.com/en-us/hc/getting-started?hsLang=en-us#main-content) - [Onboarding Basics](https://support.800.com/en-us/hc/getting-started?hsLang=en-us#onboarding-basics) - [Dashboard & App](https://support.800.com/en-us/hc/dashboard-app?hsLang=en-us#main-content) - [Inbox](https://support.800.com/en-us/hc/dashboard-app?hsLang=en-us#inbox) - [Call Analytics](https://support.800.com/en-us/hc/dashboard-app?hsLang=en-us#call-analytics) - [Alerts & Monitoring](https://support.800.com/en-us/hc/dashboard-app?hsLang=en-us#alerts-monitoring) - [Enhanced Caller ID](https://support.800.com/en-us/hc/dashboard-app?hsLang=en-us#enhanced-caller-id) - [In-App Calling](https://support.800.com/en-us/hc/dashboard-app?hsLang=en-us#in-app-calling) - [Rewards](https://support.800.com/en-us/hc/dashboard-app?hsLang=en-us#rewards) - [Number Management](https://support.800.com/en-us/hc/number-management?hsLang=en-us#main-content) - [Number Management](https://support.800.com/en-us/hc/number-management?hsLang=en-us#number-management) - [Call blocking](https://support.800.com/en-us/hc/number-management?hsLang=en-us#call-blocking) - [Number Transfers/Ports](https://support.800.com/en-us/hc/number-management?hsLang=en-us#number-transfers-ports) - [Marketing](https://support.800.com/en-us/hc/number-management?hsLang=en-us#marketing) - [800 Intelligence](https://support.800.com/en-us/hc/800-intelligence?hsLang=en-us#main-content) - [800 Intelligence Guides](https://support.800.com/en-us/hc/800-intelligence?hsLang=en-us#800-intelligence-guides) - [Call Forwarding](https://support.800.com/en-us/hc/call-forwarding?hsLang=en-us#main-content) - [Call Routing](https://support.800.com/en-us/hc/call-forwarding?hsLang=en-us#call-routing) - [Call Tracking](https://support.800.com/en-us/hc/call-tracking?hsLang=en-us#main-content) - [Dynamic Number Insertion (DNI)](https://support.800.com/en-us/hc/call-tracking?hsLang=en-us#dynamic-number-insertion-dni) - [Integrations](https://support.800.com/en-us/hc/call-tracking?hsLang=en-us#integrations) - [Getting Started](https://support.800.com/en-us/hc/call-tracking?hsLang=en-us#getting-started) - [General](https://support.800.com/en-us/hc/call-tracking?hsLang=en-us#general) - [Text Messaging](https://support.800.com/en-us/hc/text-messaging?hsLang=en-us#main-content) - [Texting/SMS Messaging](https://support.800.com/en-us/hc/text-messaging?hsLang=en-us#texting-sms-messaging) - [Account & Billing](https://support.800.com/en-us/hc/account-billing?hsLang=en-us#main-content) - [Trial Period](https://support.800.com/en-us/hc/account-billing?hsLang=en-us#trial-period) - [Plans & Billing](https://support.800.com/en-us/hc/account-billing?hsLang=en-us#plans-billing) - [Security](https://support.800.com/en-us/hc/account-billing?hsLang=en-us#security) - [Companies](https://support.800.com/en-us/hc/account-billing?hsLang=en-us#companies) - [Users](https://support.800.com/en-us/hc/account-billing?hsLang=en-us#users) - [Marketing Tools](https://support.800.com/en-us/hc/marketing-tools?hsLang=en-us#main-content) - [Marketing Ideas](https://support.800.com/en-us/hc/marketing-tools?hsLang=en-us#marketing-ideas) - [API](https://support.800.com/en-us/hc/api?hsLang=en-us#main-content) - [API Docs](https://support.800.com/en-us/hc/api?hsLang=en-us#api-docs) - [800 AI Agents](https://support.800.com/en-us/hc/800-ai-agents?hsLang=en-us#main-content) - [800 AI Agents](https://support.800.com/en-us/hc/800-ai-agents?hsLang=en-us#800-ai-agents) - [Integrations](https://support.800.com/en-us/hc/800-ai-agents?hsLang=en-us#integrations) - [Knowledge Base](https://support.800.com/en-us/hc/800-ai-agents?hsLang=en-us#knowledge-base) - [800 AI Agent Configuration](https://support.800.com/en-us/hc/800-ai-agents?hsLang=en-us#800-ai-agent-configuration) [Contact our support team](https://support.800.com/en-us/hc/articles/34511169155341-how-to-contact-support?hsLang=en-us)​ Copyright © 2026, 800.com