Managing Your 800 AI Agent's Skills
Skills allow your AI agent to perform specific tasks beyond general conversation — like scheduling, checking availability, or routing certain types of requests. You can enable, configure, or disable skills at any time without changing your agent's core behavior or main prompt.
Viewing and Managing Skills
- Go to AI Agents > Agents and open your agent.
- Click the Skills tab.
Each skill is listed with a short description of what it handles and example intents — the kinds of things a caller might say that would trigger it. For example, a Customer Support skill might list intent examples like "I have a question about my order" or "I want to leave feedback about my visit."
From here you can:
- Toggle a skill on or off without deleting its configuration.
- Edit a skill to update its description, intent examples, or behavior.
- Add a new skill to handle a scenario your agent doesn't currently support.
Skills and Custom Fields
Some skills rely on custom fields to collect specific information from a caller during the conversation (for example, a scheduling skill might need to know the caller's preferred date, or a service skill might need the type of equipment involved).
If a skill references a field that doesn't exist yet, you don't need to set it up separately — Content Check will detect this automatically and let you create the missing field on the spot, including its type and whether it's required. If a matching field already exists, it's reused instead of creating a duplicate.
Good to Know
- Disabling a skill doesn't delete it — you can re-enable it at any time with its existing configuration intact.
- Changes to skills are saved independently of your agent's main prompt and knowledge base.
- If your agent's behavior seems inconsistent with a skill's intent, running a Content Check can help catch conflicts between a skill's instructions and your main prompt or knowledge base.