--- title: Managing Your 800 AI Agent's Skills description: Learn how to enable, edit, and manage your AI agent's skills to handle scheduling, support requests, and more. --- [Skip to content](https://support.800.com/en-us/hc/managing-your-800-ai-agents-skills#main-content) [![800.com Help Center](https://support.800.com/hs-fs/hubfs/800%20Logo%20Blue.png?width=150&height=26&name=800%20Logo%20Blue.png)](https://www.800.com/) - [Call us (800) 800-4321](tel:+18008004321) - [Sign in](https://support.800.com/hc/en-us/signin) Open main navigation Close main navigation - [Call us (800) 800-4321](tel:+18008004321) - [Sign in](https://support.800.com/hc/en-us/signin) - [Submit a request](mailto:support@800.com) [Submit a request](mailto:support@800.com) 800.com Help Center - There are no suggestions because the search field is empty. 1. [800 Support Center](https://support.800.com/en-us/hc?hsLang=en-us) 2. [800 AI Agents](https://support.800.com/en-us/hc/800-ai-agents?hsLang=en-us) 3. [800 AI Agent Configuration](https://support.800.com/en-us/hc/800-ai-agents?hsLang=en-us#800-ai-agent-configuration) September 28, 2026 # Managing Your 800 AI Agent's Skills Skills allow your AI agent to perform specific tasks beyond general conversation — like scheduling, checking availability, or routing certain types of requests. You can enable, configure, or disable skills at any time without changing your agent's core behavior or main prompt. ### Viewing and Managing Skills 1. Go to **AI Agents \> Agents** and open your agent. 2. Click the **Skills** tab. Each skill is listed with a short description of what it handles and example intents — the kinds of things a caller might say that would trigger it. For example, a **Customer Support** skill might list intent examples like "I have a question about my order" or "I want to leave feedback about my visit." #### From here you can: - **Toggle a skill on or off** without deleting its configuration. - **Edit** a skill to update its description, intent examples, or behavior. - **Add a new skill** to handle a scenario your agent doesn't currently support. ### Skills and Custom Fields Some skills rely on [custom fields](https://support.800.com/en-us/hc/articles/45325460519565-custom-fields-overview?hsLang=en-us)to collect specific information from a caller during the conversation (for example, a scheduling skill might need to know the caller's preferred date, or a service skill might need the type of equipment involved). If a skill references a field that doesn't exist yet, you don't need to set it up separately — [Content Check](https://support.800.com/en-us/hc/800-ai-agent-knowledge-base-content-check?hsLang=en-us)will detect this automatically and let you create the missing field on the spot, including its type and whether it's required. If a matching field already exists, it's reused instead of creating a duplicate. ### Good to Know - Disabling a skill doesn't delete it — you can re-enable it at any time with its existing configuration intact. - Changes to skills are saved independently of your agent's main prompt and knowledge base. - If your agent's behavior seems inconsistent with a skill's intent, running a [Content Check](https://support.800.com/en-us/hc/800-ai-agent-knowledge-base-content-check?hsLang=en-us) can help catch conflicts between a skill's instructions and your main prompt or knowledge base. 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