--- title: How To Integrate 800.com with Microsoft Bookings description: Connect Microsoft Bookings to your 800 AI Agent so it can check availability, schedule appointments, and handle cancellations or reschedules. --- [Skip to content](https://support.800.com/en-us/hc/how-to-integrate-800.com-with-microsoft-bookings#main-content) [![800.com Help Center](https://support.800.com/hs-fs/hubfs/800%20Logo%20Blue.png?width=150&height=26&name=800%20Logo%20Blue.png)](https://www.800.com/) - [Call us (800) 800-4321](tel:+18008004321) - [Sign in](https://support.800.com/hc/en-us/signin) Open main navigation Close main navigation - [Call us (800) 800-4321](tel:+18008004321) - [Sign in](https://support.800.com/hc/en-us/signin) - [Submit a request](mailto:support@800.com) [Submit a request](mailto:support@800.com) 800.com Help Center - There are no suggestions because the search field is empty. 1. [800 Support Center](https://support.800.com/en-us/hc?hsLang=en-us) 2. [800 AI Agents](https://support.800.com/en-us/hc/800-ai-agents?hsLang=en-us) 3. [Integrations](https://support.800.com/en-us/hc/800-ai-agents?hsLang=en-us#integrations) September 28, 2026 # How To Integrate 800.com with Microsoft Bookings Connect Microsoft Bookings to [800.com](http://app.800.com) to let your 800 AI Agent handle appointment scheduling directly against your real services and staff availability. Once connected, your 800 AI Agent can: - **List availability** — check service and staff availability and suggest open time slots to callers. - **Schedule appointments** — book appointments against a Bookings service with the right staff member. - **Cancel or reschedule** — remove or move appointments when callers need to make changes. **Note:** Microsoft Bookings is a services-and-staff scheduling system, distinct from a personal calendar integration. If you're looking to sync a personal Outlook calendar instead, see [How To Integrate 800.com with Outlook Calendar](https://support.800.com/en-us/hc/articles/47164618069005-how-to-integrate-800-com-with-outlook-calendar?hsLang=en-us). ### Before You Begin Before connecting Microsoft Bookings, make sure you have: - An active 800.com account - A Microsoft Bookings account with your services and staff already set up - Permission to authorize third-party applications ### Step 1: Getting Started 1. Log in to your 800.com account. 2. Navigate to **Settings \> Integrations**. 3. Scroll down to the **Scheduling** section. 4. Select **Microsoft Bookings**. ### Step 2: Connecting to Microsoft Bookings 1. Click **Sign in with Microsoft**. 2. Enter your Microsoft account credentials and click **Next**. 3. Allow 800.com access to your Microsoft Bookings account. Once connected, you'll land on the integration page for Microsoft Bookings, which shows two sections: **Connection** and **Configuration**. ### Step 3: Reviewing Your Connection Under **Connection**, you'll see: - Your connection status (e.g., **Active**) - **Connected To**, **Connected As**, and **Connected By** — which Microsoft Bookings account is connected and who authorized it - **Credential granted** and **Configuration activated** dates - **Open Microsoft Bookings** — opens your Bookings account directly - **Status** — takes you to a page to review the connection in more detail - **Verify** and **Renew Credentials** — use Verify to confirm the connection is still working, or Renew Credentials if you need to reauthorize (for example, if access was revoked) ### Step 4: Setting Up Your Configuration Scroll down to **Configuration** and set: - **Bookings Business** — which Bookings business (page) your 800 AI Agent should use. If your Microsoft account has more than one Bookings business, select the correct one from the dropdown. - **Default Service** *(optional)* — the service your 800 AI Agent books by default. Leave this on **"No default — agent asks the caller"** to have the agent ask which service the caller needs instead. - **Default Staff** *(optional)* — the staff member your 800 AI Agent books by default. Leave this on **"No default — agent asks the caller"** to have the agent ask, or select **None**, or choose a specific staff member. Click **Update** to save your configuration. **Note:** Unlike some other scheduling integrations, Microsoft Bookings doesn't have separate Bookable Hours or Slot Settings fields in 800.com — availability is managed entirely within Microsoft Bookings itself, based on the business, service, and staff member's own settings. ### Step 5: Deactivating Your Configuration If you no longer need this integration, click **Deactivate** at the bottom of the Configuration section.   - [General & FAQs](https://support.800.com/en-us/hc/general-faqs?hsLang=en-us#main-content) - [FAQs](https://support.800.com/en-us/hc/general-faqs?hsLang=en-us#faqs) - [Getting Started](https://support.800.com/en-us/hc/getting-started?hsLang=en-us#main-content) - [Onboarding Basics](https://support.800.com/en-us/hc/getting-started?hsLang=en-us#onboarding-basics) - [Dashboard & App](https://support.800.com/en-us/hc/dashboard-app?hsLang=en-us#main-content) - [Inbox](https://support.800.com/en-us/hc/dashboard-app?hsLang=en-us#inbox) - [Call Analytics](https://support.800.com/en-us/hc/dashboard-app?hsLang=en-us#call-analytics) - [Alerts & Monitoring](https://support.800.com/en-us/hc/dashboard-app?hsLang=en-us#alerts-monitoring) - [Enhanced Caller ID](https://support.800.com/en-us/hc/dashboard-app?hsLang=en-us#enhanced-caller-id) - [In-App Calling](https://support.800.com/en-us/hc/dashboard-app?hsLang=en-us#in-app-calling) - [Rewards](https://support.800.com/en-us/hc/dashboard-app?hsLang=en-us#rewards) - [Number Management](https://support.800.com/en-us/hc/number-management?hsLang=en-us#main-content) - [Number Management](https://support.800.com/en-us/hc/number-management?hsLang=en-us#number-management) - [Call blocking](https://support.800.com/en-us/hc/number-management?hsLang=en-us#call-blocking) - [Number Transfers/Ports](https://support.800.com/en-us/hc/number-management?hsLang=en-us#number-transfers-ports) - [Marketing](https://support.800.com/en-us/hc/number-management?hsLang=en-us#marketing) - [800 Intelligence](https://support.800.com/en-us/hc/800-intelligence?hsLang=en-us#main-content) - [800 Intelligence Guides](https://support.800.com/en-us/hc/800-intelligence?hsLang=en-us#800-intelligence-guides) - [Call Forwarding](https://support.800.com/en-us/hc/call-forwarding?hsLang=en-us#main-content) - [Call Routing](https://support.800.com/en-us/hc/call-forwarding?hsLang=en-us#call-routing) - [Call Tracking](https://support.800.com/en-us/hc/call-tracking?hsLang=en-us#main-content) - [Dynamic Number Insertion (DNI)](https://support.800.com/en-us/hc/call-tracking?hsLang=en-us#dynamic-number-insertion-dni) - [Integrations](https://support.800.com/en-us/hc/call-tracking?hsLang=en-us#integrations) - [Getting Started](https://support.800.com/en-us/hc/call-tracking?hsLang=en-us#getting-started) - [General](https://support.800.com/en-us/hc/call-tracking?hsLang=en-us#general) - [Text Messaging](https://support.800.com/en-us/hc/text-messaging?hsLang=en-us#main-content) - [Texting/SMS Messaging](https://support.800.com/en-us/hc/text-messaging?hsLang=en-us#texting-sms-messaging) - [Account & Billing](https://support.800.com/en-us/hc/account-billing?hsLang=en-us#main-content) - [Trial Period](https://support.800.com/en-us/hc/account-billing?hsLang=en-us#trial-period) - [Plans & Billing](https://support.800.com/en-us/hc/account-billing?hsLang=en-us#plans-billing) - [Security](https://support.800.com/en-us/hc/account-billing?hsLang=en-us#security) - [Companies](https://support.800.com/en-us/hc/account-billing?hsLang=en-us#companies) - [Users](https://support.800.com/en-us/hc/account-billing?hsLang=en-us#users) - [Marketing Tools](https://support.800.com/en-us/hc/marketing-tools?hsLang=en-us#main-content) - [Marketing Ideas](https://support.800.com/en-us/hc/marketing-tools?hsLang=en-us#marketing-ideas) - [API](https://support.800.com/en-us/hc/api?hsLang=en-us#main-content) - [API Docs](https://support.800.com/en-us/hc/api?hsLang=en-us#api-docs) - [800 AI Agents](https://support.800.com/en-us/hc/800-ai-agents?hsLang=en-us#main-content) - [800 AI Agents](https://support.800.com/en-us/hc/800-ai-agents?hsLang=en-us#800-ai-agents) - [Integrations](https://support.800.com/en-us/hc/800-ai-agents?hsLang=en-us#integrations) - [Knowledge Base](https://support.800.com/en-us/hc/800-ai-agents?hsLang=en-us#knowledge-base) - [800 AI Agent Configuration](https://support.800.com/en-us/hc/800-ai-agents?hsLang=en-us#800-ai-agent-configuration) [Contact our support team](https://support.800.com/en-us/hc/articles/34511169155341-how-to-contact-support?hsLang=en-us)​ Copyright © 2026, 800.com