--- title: Building Your 800 AI Agent description: Create your first 800 AI Agent in minutes with a guided wizard that reads your website, builds a knowledge base, and connects it to a number. --- [Skip to content](https://support.800.com/en-us/hc/building-your-first-800-ai-agent#main-content) [![800.com Help Center](https://support.800.com/hs-fs/hubfs/800%20Logo%20Blue.png?width=150&height=26&name=800%20Logo%20Blue.png)](https://www.800.com/) - [Call us (800) 800-4321](tel:+18008004321) - [Sign in](https://support.800.com/hc/en-us/signin) Open main navigation Close main navigation - [Call us (800) 800-4321](tel:+18008004321) - [Sign in](https://support.800.com/hc/en-us/signin) - [Submit a request](mailto:support@800.com) [Submit a request](mailto:support@800.com) 800.com Help Center - There are no suggestions because the search field is empty. 1. [800 Support Center](https://support.800.com/en-us/hc?hsLang=en-us) 2. [800 AI Agents](https://support.800.com/en-us/hc/800-ai-agents?hsLang=en-us) 3. [800 AI Agent Configuration](https://support.800.com/en-us/hc/800-ai-agents?hsLang=en-us#800-ai-agent-configuration) September 23, 2026 # Building Your 800 AI Agent This guide runs through a guided wizard. Most setups take just a few minutes, since [800.com](http://800.com) does the research for you by reading your website. ### Getting Started 1. From the navigation menu, click **AI Agents**. 2. Select **Create your Receptionist Now**. You'll first be prompted to provide basic business details used to train and configure your 800 AI Agent. All fields default to the information already saved in your account settings. 3. If a website hasn't been found in your account settings, enter your website address and click **Scan**. The system will attempt to find your Google Business Profile and ask you to confirm it, or let you search for a different one. 4. Click **Continue** to proceed with setup, or **Cancel** to abandon it (any changes made will be discarded). **Note:** If you select **Skip for now**, you'll be prompted later to confirm your Business Name, Industry, Location, and Business Hours (based on what's in your Account Settings) so the system can train your 800 AI Agent. ### Training on Past Calls (Optional) You'll have the option to train your 800 AI Agent from real calls. If you don't have enough call history yet in 800.com, you can upload past calls to train it instead — see [Uploading Past Calls to Train Agent](https://support.800.com/en-us/hc/building-your-first-800-ai-agent#uploading-past-calls-to-train-agent) below. Select **Skip for now** to bypass this step, or **Continue** to train on past calls. ### Choosing a Voice Next, you'll select your 800 AI Agent's voice. If it isn't pronouncing your business name correctly, click **Fix pronunciation** and type out how it should be pronounced (for example, "Ac-me" for Acme). Click **Continue** when done. ### Website & Business Analysis The system will analyze your business using your website and Google Business Profile — detecting your industry, extracting hours and FAQs, finding booking and contact forms, and recommending skills for your 800 AI Agent based on what it finds. **Note:** Depending on the size of your website, this analysis could take a few minutes. Once the analysis finishes, review and confirm what was found. Make any necessary changes to the detected industry or location. If your business hours show different times across your account settings, website, and Google Business Profile, you can choose which hours your 800 AI Agent should use when answering questions, or set custom hours. Click **Continue** when done. ### Selecting Skills Based on the analysis, skills are preselected using your website's content and what's common for businesses in your industry. You can toggle any skill on or off, and skills can be updated at any time from the **Agent Configuration** page. See [Managing Your Agent's Skills](https://support.800.com/en-us/hc/managing-your-agents-skills?hsLang=en-us) for more detail. **Note:** If **Scheduling** is selected, you'll be prompted to connect your calendar. See **Connecting Your Calendar** in the Agent Configuration documentation for more information. ### Assigning Numbers or Call Flows Next, assign the numbers or call flows you want your 800 AI Agent to answer: - Select **Get a new number** if you don't currently have any numbers or call flows available. If you choose this option, you'll need to confirm you're agreeing to an additional monthly charge for the new number. - Select **Your numbers & call flows** to choose from numbers or call flows you already have. Then choose when you want your 800 AI Agent to answer, and click **Continue**: - **Every Call** (selected by default) — your 800 AI Agent answers first, with your existing routing as the fallback. - **Missed Calls** — calls go through your existing routing first; your 800 AI Agent answers only if no one picks up. - **After Hours** — calls go through your existing routing during your selected business hours; your 800 AI Agent answers outside those hours. **Note:** Assigning an 800 AI Agent turns on Call Recording, Call Transcription, and 800 Intelligence™. Minutes beyond what your plan includes are billed per minute — rates for 800 Intelligence™ and Call Transcription depend on your plan. These features stay on even if you unassign the 800 AI Agent later, so if you no longer want them, you'll need to turn them off on the number or call flow directly. ### Finishing Setup Once setup is complete, you'll land on the **Agent Configuration** page, where you can make further adjustments, test a call, and enable your 800 AI Agent. It's disabled by default and won't answer calls until you enable it. **Note:** If your 800 AI Agent wasn't assigned to a number during the wizard, you can still enable it — but it won't answer any calls until it's assigned to a number or call flow. ### Uploading Past Calls to Train Agent 800 Intelligence™, Call Recording, and Call Transcription must be turned on to train on past calls. If you have transcripts from another system, you can upload those instead. **Important:** Uploading past calls generates your 800 AI Agent's prompt, skills, fields to collect, and knowledge base — all grounded in how your business actually talks to customers. This gets you most of the way there in minutes, but it doesn't hand you a fully finished agent. If your calls depend on other tools (looking up an order or claim, checking an account, etc.), training will spot and flag these as recommendations — but it can't configure those tools for you. That part stays manual. Think of this as a strong starting point that also tells you exactly what's missing, not a finished agent. If you have transcripts from another system, your uploaded file needs a call reference and the transcript text. A downloadable example file is available to show the expected format. **Note:** Uploading past transcripts is currently only available when creating your first 800 AI Agent through the wizard. To upload transcriptions, click **Add File**, select the transcript file, confirm you have the right to upload the transcripts, and click **Continue**. For more on how call-based training works after your first agent, see [Training your agent on existing call transcriptions](https://support.800.com/en-us/hc/training-your-agent-on-existing-call-transcriptions?hsLang=en-us). ### Building Additional Agents Once your first 800 AI Agent is built, you can create additional agents quickly. From **AI Agents**, select **Agents \> New Agent**. You'll be shown the settings from your existing 800 AI Agent as a starting point — go through each screen and make any desired changes. When you're done, be sure to test your call and enable the agent so it can start taking calls. #### **Related** - [Managing Your AI Agent's Knowledge Base](https://support.800.com/en-us/hc/managing-your-800-ai-agents-knowledge-base?hsLang=en-us) - [AI Agent: Knowledge Base Content Check](https://support.800.com/en-us/hc/800-ai-agent-knowledge-base-content-check?hsLang=en-us) - [Retraining Your Agent from Your Website](https://support.800.com/en-us/hc/retraining-your-800-ai-agent-from-your-website?hsLang=en-us) - [Managing Your Agent's Skills](https://support.800.com/en-us/hc/managing-your-800-ai-agents-skills?hsLang=en-us) - [Training your agent on existing call transcriptions](https://support.800.com/en-us/hc/training-your-800-ai-agent-on-existing-call-transcriptions?hsLang=en-us) - [General & FAQs](https://support.800.com/en-us/hc/general-faqs?hsLang=en-us#main-content) - [FAQs](https://support.800.com/en-us/hc/general-faqs?hsLang=en-us#faqs) - [Getting Started](https://support.800.com/en-us/hc/getting-started?hsLang=en-us#main-content) - [Onboarding Basics](https://support.800.com/en-us/hc/getting-started?hsLang=en-us#onboarding-basics) - [Dashboard & App](https://support.800.com/en-us/hc/dashboard-app?hsLang=en-us#main-content) - [Inbox](https://support.800.com/en-us/hc/dashboard-app?hsLang=en-us#inbox) - [Call Analytics](https://support.800.com/en-us/hc/dashboard-app?hsLang=en-us#call-analytics) - [Alerts & Monitoring](https://support.800.com/en-us/hc/dashboard-app?hsLang=en-us#alerts-monitoring) - [Enhanced Caller ID](https://support.800.com/en-us/hc/dashboard-app?hsLang=en-us#enhanced-caller-id) - [In-App Calling](https://support.800.com/en-us/hc/dashboard-app?hsLang=en-us#in-app-calling) - [Rewards](https://support.800.com/en-us/hc/dashboard-app?hsLang=en-us#rewards) - [Number Management](https://support.800.com/en-us/hc/number-management?hsLang=en-us#main-content) - [Number Management](https://support.800.com/en-us/hc/number-management?hsLang=en-us#number-management) - [Call blocking](https://support.800.com/en-us/hc/number-management?hsLang=en-us#call-blocking) - [Number Transfers/Ports](https://support.800.com/en-us/hc/number-management?hsLang=en-us#number-transfers-ports) - [Marketing](https://support.800.com/en-us/hc/number-management?hsLang=en-us#marketing) - [800 Intelligence](https://support.800.com/en-us/hc/800-intelligence?hsLang=en-us#main-content) - [800 Intelligence Guides](https://support.800.com/en-us/hc/800-intelligence?hsLang=en-us#800-intelligence-guides) - [Call Forwarding](https://support.800.com/en-us/hc/call-forwarding?hsLang=en-us#main-content) - [Call Routing](https://support.800.com/en-us/hc/call-forwarding?hsLang=en-us#call-routing) - [Call Tracking](https://support.800.com/en-us/hc/call-tracking?hsLang=en-us#main-content) - [Dynamic Number Insertion (DNI)](https://support.800.com/en-us/hc/call-tracking?hsLang=en-us#dynamic-number-insertion-dni) - [Integrations](https://support.800.com/en-us/hc/call-tracking?hsLang=en-us#integrations) - [Getting Started](https://support.800.com/en-us/hc/call-tracking?hsLang=en-us#getting-started) - [General](https://support.800.com/en-us/hc/call-tracking?hsLang=en-us#general) - [Text Messaging](https://support.800.com/en-us/hc/text-messaging?hsLang=en-us#main-content) - [Texting/SMS Messaging](https://support.800.com/en-us/hc/text-messaging?hsLang=en-us#texting-sms-messaging) - [Account & Billing](https://support.800.com/en-us/hc/account-billing?hsLang=en-us#main-content) - [Trial Period](https://support.800.com/en-us/hc/account-billing?hsLang=en-us#trial-period) - [Plans & Billing](https://support.800.com/en-us/hc/account-billing?hsLang=en-us#plans-billing) - [Security](https://support.800.com/en-us/hc/account-billing?hsLang=en-us#security) - [Companies](https://support.800.com/en-us/hc/account-billing?hsLang=en-us#companies) - [Users](https://support.800.com/en-us/hc/account-billing?hsLang=en-us#users) - [Marketing Tools](https://support.800.com/en-us/hc/marketing-tools?hsLang=en-us#main-content) - [Marketing Ideas](https://support.800.com/en-us/hc/marketing-tools?hsLang=en-us#marketing-ideas) - [API](https://support.800.com/en-us/hc/api?hsLang=en-us#main-content) - [API Docs](https://support.800.com/en-us/hc/api?hsLang=en-us#api-docs) - [800 AI Agents](https://support.800.com/en-us/hc/800-ai-agents?hsLang=en-us#main-content) - [800 AI Agents](https://support.800.com/en-us/hc/800-ai-agents?hsLang=en-us#800-ai-agents) - [Integrations](https://support.800.com/en-us/hc/800-ai-agents?hsLang=en-us#integrations) - [Knowledge Base](https://support.800.com/en-us/hc/800-ai-agents?hsLang=en-us#knowledge-base) - [800 AI Agent Configuration](https://support.800.com/en-us/hc/800-ai-agents?hsLang=en-us#800-ai-agent-configuration) [Contact our support team](https://support.800.com/en-us/hc/articles/34511169155341-how-to-contact-support?hsLang=en-us)​ Copyright © 2026, 800.com