--- title: Custom Field Groups Overview description: Custom Field Groups in your 800.com dashboard help you organize related custom fields into structured groups, making it easier to manage and... --- [Skip to content](https://support.800.com/en-us/hc/articles/45714239732621-custom-field-groups-overview#main-content) [![800.com Help Center](https://support.800.com/hs-fs/hubfs/800%20Logo%20Blue.png?width=150&height=26&name=800%20Logo%20Blue.png)](https://www.800.com/) - [Call us (800) 800-4321](tel:+18008004321) - [Sign in](https://support.800.com/hc/en-us/signin) Open main navigation Close main navigation - [Call us (800) 800-4321](tel:+18008004321) - [Sign in](https://support.800.com/hc/en-us/signin) - [Submit a request](mailto:support@800.com) [Submit a request](mailto:support@800.com) 800.com Help Center - There are no suggestions because the search field is empty. 1. [800 Support Center](https://support.800.com/en-us/hc?hsLang=en-us) 2. [Getting Started](https://support.800.com/en-us/hc/getting-started?hsLang=en-us) 3. [Onboarding Basics](https://support.800.com/en-us/hc/getting-started?hsLang=en-us#onboarding-basics) August 5, 2026 # Custom Field Groups Overview ## Organize related custom fields into groups that keep account data cleaner and reporting easier to review. Custom Field Groups in your 800.com dashboard help you organize related custom fields into structured groups, making it easier to manage and review your call data. Instead of managing all custom fields individually, Groups allow you to group similar fields together based on business function, workflow, team, or industry. This is especially helpful for organizations managing multiple accounts or businesses with different data tracking needs. For example: - A hotel business may use fields related to reservations, room types, and guest requests - An automotive business may use fields related to vehicle make, model, appointment type, and sales outcomes Grouping fields together helps keep your workspace organized and improves reporting consistency across teams. ## Accessing Custom Field Groups To access Custom Field Groups: 1. Log in to your 800.com dashboard 2. Click **Settings** 3. Select **Custom Fields** 4. Navigate to **Groups** From here, you can view, create, edit, and manage your Custom Field Groups. ## Creating a Custom Field Group To create a new Custom Field Group: 1. Open the **Groups** section 2. Click **Create Group** 3. Enter a **Group Name** 4. Click **Create Group** ![](https://support.800.com/hubfs/Knowledge%20Base%20Import/zd-45714239732621-f30aa5e78d78942b.png) ![](https://support.800.com/hubfs/Knowledge%20Base%20Import/zd-45714239732621-24a650aa017c1ece.png) Once saved, your fields will appear grouped together throughout supported workflows and dashboards. ## Adding a Field to a Group Add a Field to a Group: 1. Open the **Groups** section 2. Choose the group you want to add a field to, This can be done by selecting the 3 dots menu to right of the group or by clicking on the group name 3. Click **Add Field** 4. Select a **Field** 5. Hit **Add** ![](https://support.800.com/hubfs/Knowledge%20Base%20Import/zd-45714239732621-a3eb5c645ea24f88.png) ![](https://support.800.com/hubfs/Knowledge%20Base%20Import/zd-45714239732621-2bfc0d8aafd64352.png) Once saved, your new fields will appear in the group. ## Account-Level vs Organization-Level Groups Custom Field Groups can be managed at both the **Account** and **Organization** level. ## Account-Level Groups If your account does **not** belong to an Organization, Account Admins can create and manage their own Custom Field Groups. This allows individual accounts to organize fields based on their specific business needs and workflows. ## Organization-Level Groups If your account belongs to an Organization, you may see Field Groups created and managed by your Organization Admins. These groups help standardize field organization across multiple accounts and teams. > ⚠️ **Note:** If a Field Group is controlled by your Organization, access to fields within that group may change if the Organization updates permissions or restricts group access. ## Benefits of Using Custom Field Groups Using Custom Field Groups can help you: - Organize related fields together - Reduce clutter in large field lists - Standardize workflows across teams - Improve reporting consistency - Simplify field management for multi-location or multi-industry organizations ## Editing a Custom Field Group To edit an existing Field Group: 1. Navigate to the **Groups** section 2. Locate the group you want to update 3. Click the **three-dot menu** next to the group 4. Select **Edit Group** 5. Make your changes 6. Click **Update Group** ![](https://support.800.com/hubfs/Knowledge%20Base%20Import/zd-45714239732621-d09f671107dbc6f3.png) ![](https://support.800.com/hubfs/Knowledge%20Base%20Import/zd-45714239732621-32715a26f1f20a88.png) ## Deleting a Custom Field Group To remove a Field Group: 1. Open the **Groups** section 2. Click the **three-dot menu** next to the group 3. Select **Delete** 4. Confirm the deletion by clicking **Yes** ![](https://support.800.com/hubfs/Knowledge%20Base%20Import/zd-45714239732621-65abe0ac90cda14a.png) ![](https://support.800.com/hubfs/Knowledge%20Base%20Import/zd-45714239732621-9eecf1bf4d90060c.png) Deleting a group does not delete the individual custom fields assigned to it. ## Need Help? 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