--- title: Temporarily Suspending Call Tracking Service description: See below for options we offer to pause or suspend your call tracking. --- [Skip to content](https://support.800.com/en-us/hc/articles/44792644842381-temporarily-suspending-call-tracking-service#main-content) [![800.com Help Center](https://support.800.com/hs-fs/hubfs/800%20Logo%20Blue.png?width=150&height=26&name=800%20Logo%20Blue.png)](https://www.800.com/) - [Call us (800) 800-4321](tel:+18008004321) - [Sign in](https://support.800.com/hc/en-us/signin) Open main navigation Close main navigation - [Call us (800) 800-4321](tel:+18008004321) - [Sign in](https://support.800.com/hc/en-us/signin) - [Submit a request](mailto:support@800.com) [Submit a request](mailto:support@800.com) 800.com Help Center - There are no suggestions because the search field is empty. 1. [800 Support Center](https://support.800.com/en-us/hc?hsLang=en-us) 2. [Call Tracking](https://support.800.com/en-us/hc/call-tracking?hsLang=en-us) 3. [General](https://support.800.com/en-us/hc/call-tracking?hsLang=en-us#general) August 5, 2026 # Temporarily Suspending Call Tracking Service ## Compare parking, pausing, and deactivating options before temporarily stopping call tracking activity. See below for options we offer to pause or suspend your call tracking. ### **Park Account:** Parking the account will hold all phone numbers in the 800.com system, but will stop both DNI script swapping and incoming calls to all numbers. Billing to hold the numbers will continue. To do this, go to **Organization** \> **Account Management** \> click the **3 dots** on the right \> **Park Account** \> click **Park This Account** ![Screenshot 2026-04-01 at 10.21.12 AM.png](https://support.800.com/hubfs/Knowledge%20Base%20Import/zd-44792644842381-ebf7194d3166d9cd-44792644819725-2.png)   ### **Pause Numbers:** Pausing numbers will stop incoming calls to all selected phone numbers while allowing outgoing calls. This does not stop script swaps so callers can still access the numbers via website. Billing to hold the numbers will continue. To do this, go to **Number Management** \> click the box next to **All** (ensure the total amount of numbers are selected - if not, show more rows at the bottom and then select) \> click the **3 dots** on the right \> **Pause Numbers** \> confirm **Pause Numbers** ![Screenshot 2026-04-01 at 10.38.15 AM.png](https://support.800.com/hubfs/Knowledge%20Base%20Import/zd-44792644842381-f8f134933d00d84a-44792644821005-2.png) ![Screenshot 2026-04-01 at 10.17.50 AM.png](https://support.800.com/hubfs/Knowledge%20Base%20Import/zd-44792644842381-5fb697cd522c646d-44792669992845-2.png) ![Screenshot 2026-04-01 at 10.17.35 AM.png](https://support.800.com/hubfs/Knowledge%20Base%20Import/zd-44792644842381-747616068fab9ff5-44792644826893-2.png) ### **Deactivate Account:** Deactivating an account is reversible within 30 days. After 30 days, phone numbers are released and reactivating will require brand new numbers. All billing stops for the account upon deactivation. ![Screenshot 2026-04-01 at 10.21.29 AM.png](https://support.800.com/hubfs/Knowledge%20Base%20Import/zd-44792644842381-17ba0a50989d3ec0-44792669997965-2.png)   ### **Delete Account:** This is permanent and cannot be reversed. 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