See below for options we offer to pause or suspend your call tracking.
Park Account:
Parking the account will hold all phone numbers in the 800.com system, but will stop both DNI script swapping and incoming calls to all numbers. Billing to hold the numbers will continue.
To do this, go to Organization > Account Management > click the 3 dots on the right > Park Account > click Park This Account
Pause Numbers:
Pausing numbers will stop incoming calls to all selected phone numbers while allowing outgoing calls. This does not stop script swaps so callers can still access the numbers via website. Billing to hold the numbers will continue.
To do this, go to Number Management > click the box next to All (ensure the total amount of numbers are selected - if not, show more rows at the bottom and then select) > click the 3 dots on the right > Pause Numbers > confirm Pause Numbers
Deactivate Account:
Deactivating an account is reversible within 30 days. After 30 days, phone numbers are released and reactivating will require brand new numbers. All billing stops for the account upon deactivation.
Delete Account:
This is permanent and cannot be reversed. All numbers will be released and collected data cleared.