--- title: Calls By Duration description: The Call Analytics by Duration report allows you to analyze call performance based on call length. --- [Skip to content](https://support.800.com/en-us/hc/articles/43872295308045-calls-by-duration#main-content) [![800.com Help Center](https://support.800.com/hs-fs/hubfs/800%20Logo%20Blue.png?width=150&height=26&name=800%20Logo%20Blue.png)](https://www.800.com/) - [Call us (800) 800-4321](tel:+18008004321) - [Sign in](https://support.800.com/hc/en-us/signin) Open main navigation Close main navigation - [Call us (800) 800-4321](tel:+18008004321) - [Sign in](https://support.800.com/hc/en-us/signin) - [Submit a request](mailto:support@800.com) [Submit a request](mailto:support@800.com) 800.com Help Center - There are no suggestions because the search field is empty. 1. [800 Support Center](https://support.800.com/en-us/hc?hsLang=en-us) 2. [Getting Started](https://support.800.com/en-us/hc/getting-started?hsLang=en-us) 3. [Onboarding Basics](https://support.800.com/en-us/hc/getting-started?hsLang=en-us#onboarding-basics) August 5, 2026 # Calls By Duration ## Review call length trends and duration breakdowns to measure engagement, quality, and answer performance. The **Call Analytics by Duration** report allows you to analyze call performance based on call length. This report helps you understand caller engagement, identify high-intent conversations, and evaluate call quality across your tracking numbers. You can use this report to determine how long callers stay on the line, compare engagement trends over time, and identify opportunities to improve answer rates and lead quality. ## How to Access Call Analytics by Duration 1. Log in to your **800.com dashboard** 2. Click **Call Analytics** in the left navigation menu 3. Select **By Duration** The dashboard will display average call duration trends and duration breakdowns by tracking number. ## Overview of the Dashboard The Call Analytics by Duration report includes several components to help you evaluate engagement and call quality. ![Screenshot 2026-02-27 at 10.39.03 AM.png](https://support.800.com/hubfs/Knowledge%20Base%20Import/zd-43872295308045-26ee9eb952fd8163-43872352453389-2.png) ## Performance Summary Cards At the top of the report, you’ll see key performance metrics for the selected date range: **Calls** The total number of calls received. **Unique Callers** The number of distinct callers. **Missed Calls** The number of calls that were not answered. **Average Duration** The overall average call length. These metrics provide a quick snapshot of engagement and performance. ## Average Duration Trend Line The line chart displays **average call duration over time** for the selected date range. This allows you to: - Identify spikes or dips in engagement - Track performance changes day-by-day - Detect anomalies in call quality - Compare campaign performance over time For example: - Sudden drops in average duration may indicate low-quality traffic. - Increases in duration may signal stronger engagement or higher intent. ## Duration Breakdown Table Below the trend graph, you’ll find a detailed breakdown by tracking number including: - **Tracking Number** - **Total Calls** - **Unique Callers** - **Average Duration** - **Calls \>30 seconds** - **Calls \>90 seconds** - **Calls \>2 minutes** - **Calls \>5 minutes** This allows you to evaluate: - Engagement quality by number - Lead qualification thresholds - Sales vs support call patterns - Which numbers generate longer conversations ## Understanding Duration Thresholds The duration columns (\>30s, \>90s, \>2m, \>5m) help you measure call quality at different engagement levels: - **\>30 seconds** – Basic engagement - **\>90 seconds** – Likely meaningful interaction - **\>2 minutes** – High engagement - **\>5 minutes** – Deep conversation or sales interaction Longer calls often correlate with higher lead intent, though this may vary by business type. ## Using Filters to Refine Your Report At the top of the page, you can filter by: - Date range - Tracking number - Forwarding number - Account - Call direction - Qualification status - Tags - Caller type - Duration - Answer status Filters allow you to isolate specific campaigns, departments, or call types for deeper analysis. ## How to Export Call Analytics by Duration To export this report: 1. Click **Export** in the upper-right corner. ![Screenshot 2026-02-25 at 2.08.38 PM.png](https://support.800.com/hubfs/Knowledge%20Base%20Import/zd-43872295308045-10271f261125ba2e-43872360298765-Jun-30-2026-05-53-17-6435-PM.png) 2. The system will generate your report. 3. You will receive a notification that the report will be emailed to you once it is ready. Exports reflect your selected filters and date range. ## How to Use This Report Call Analytics by Duration helps you: - Evaluate lead quality - Identify low-engagement campaigns - Measure sales team performance - Optimize call routing - Improve qualification thresholds - Compare engagement across tracking numbers For example: - If one tracking number has many short calls, it may indicate misdirected traffic. - If another consistently produces calls over 2 minutes, it may be generating higher-quality leads. ## Best Practices To get the most value from this report: - Monitor average duration weekly - Compare duration across campaigns - Use duration thresholds to define qualified leads - Investigate spikes in short calls - Combine duration data with tags and qualification filters ## Need help? Our support team is available to assist with questions and troubleshooting. 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