--- title: Call Analytics By Geo description: The Call Analytics by Geo report allows you to analyze call performance by geographic location. --- [Skip to content](https://support.800.com/en-us/hc/articles/43871529542285-call-analytics-by-geo#main-content) [![800.com Help Center](https://support.800.com/hs-fs/hubfs/800%20Logo%20Blue.png?width=150&height=26&name=800%20Logo%20Blue.png)](https://www.800.com/) - [Call us (800) 800-4321](tel:+18008004321) - [Sign in](https://support.800.com/hc/en-us/signin) Open main navigation Close main navigation - [Call us (800) 800-4321](tel:+18008004321) - [Sign in](https://support.800.com/hc/en-us/signin) - [Submit a request](mailto:support@800.com) [Submit a request](mailto:support@800.com) 800.com Help Center - There are no suggestions because the search field is empty. 1. [800 Support Center](https://support.800.com/en-us/hc?hsLang=en-us) 2. [Getting Started](https://support.800.com/en-us/hc/getting-started?hsLang=en-us) 3. [Onboarding Basics](https://support.800.com/en-us/hc/getting-started?hsLang=en-us#onboarding-basics) August 5, 2026 # Call Analytics By Geo ## Analyze call activity by state or region to compare volume, missed calls, engagement, and staffing needs. The **Call Analytics by Geo** report allows you to analyze call performance by geographic location. This report helps you understand where your calls are coming from, identify high-performing regions, and optimize marketing and staffing strategies by location. You can use this report to evaluate call volume, caller engagement, missed calls, and average call duration by state or region. ## How to Access Call Analytics by Geo 1. Log in to your **800.com dashboard** 2. Click **Call Analytics** in the left navigation menu 3. Select **By Geo** The dashboard will display call performance grouped by region. ## Overview of the Dashboard The Call Analytics by Geo report includes several sections designed to provide both visual and detailed geographic insights. ![](https://support.800.com/hubfs/Knowledge%20Base%20Import/zd-43871529542285-05313cee11577917-43872162666637-2.png) ## Performance Summary Cards At the top of the report, you’ll see key performance metrics for the selected date range: **Calls** The total number of calls received. **Unique Callers** The number of distinct callers. **Missed Calls** The number of calls that were not answered. **Average Duration** The average length of calls. These summary metrics give you a quick snapshot of overall performance before drilling into geographic breakdowns. ## Geographic Call Distribution (Donut Chart) The donut chart provides a visual breakdown of call volume distribution by region. This allows you to quickly identify: - Which states generate the highest call volume - Market concentration by region - Regional call share percentages ## Top 10 Regions Bar Chart Next to the donut chart, you’ll see a bar chart highlighting the **Top 10 Regions** by total call volume. This helps you compare performance between high-volume states and quickly identify priority markets. ## Regional Performance Table Below the charts, you’ll find a detailed breakdown by region including: - **Region (State)** - **Total Calls** - **Unique Callers** - **Average Duration** This table allows you to evaluate: - Which regions drive the most calls - Caller engagement by state - Average conversation length by market - Opportunities for marketing optimization For example: - A state with high call volume but short average duration may indicate low-quality leads. - A state with lower volume but longer average duration may represent higher-value conversations. ## Using Filters to Refine Your Report At the top of the page, you can filter by: - Date range - Call direction (Inbound/Outbound) - Region - Tracking number - Forwarding number - Account - Qualification status - Tags - Caller type - Call duration - Answer status Filters allow you to analyze specific campaigns, departments, or customer segments by geography. ## How to Export Call Analytics by Geo You can export this report for further analysis or sharing. To export: 1. Click **Export** in the upper-right corner. ![Screenshot 2026-02-25 at 2.08.38 PM.png](https://support.800.com/hubfs/Knowledge%20Base%20Import/zd-43872295308045-10271f261125ba2e-43872360298765-Jun-30-2026-05-57-50-1116-PM.png) 2. The system will generate your report. 3. You will receive a notification that the report will be emailed to you once it is ready. Exports reflect your selected filters and date range. ## How to Use This Report Call Analytics by Geo helps you: - Identify high-performing states or regions - Adjust ad spend by market - Improve staffing coverage in high-call areas - Detect missed call trends by geography - Evaluate regional campaign performance - Support multi-location business strategy For example: - If Texas consistently generates the highest volume, consider allocating more advertising budget there. - If New York has long average call durations, it may represent strong engagement or high-intent callers. ## Best Practices To maximize value from this report: - Review regional performance monthly - Compare volume vs average duration - Monitor missed calls by region - Use geographic insights to refine marketing targeting - Align staffing coverage with high-demand states ## Need help? Our support team is available to assist with questions and troubleshooting. 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