--- title: Call Analytics By Tag description: The Call Analytics by Tag report allows you to analyze call performance based on tags applied to calls. --- [Skip to content](https://support.800.com/en-us/hc/articles/43868883166733-call-analytics-by-tag#main-content) [![800.com Help Center](https://support.800.com/hs-fs/hubfs/800%20Logo%20Blue.png?width=150&height=26&name=800%20Logo%20Blue.png)](https://www.800.com/) - [Call us (800) 800-4321](tel:+18008004321) - [Sign in](https://support.800.com/hc/en-us/signin) Open main navigation Close main navigation - [Call us (800) 800-4321](tel:+18008004321) - [Sign in](https://support.800.com/hc/en-us/signin) - [Submit a request](mailto:support@800.com) [Submit a request](mailto:support@800.com) 800.com Help Center - There are no suggestions because the search field is empty. 1. [800 Support Center](https://support.800.com/en-us/hc?hsLang=en-us) 2. [Getting Started](https://support.800.com/en-us/hc/getting-started?hsLang=en-us) 3. [Onboarding Basics](https://support.800.com/en-us/hc/getting-started?hsLang=en-us#onboarding-basics) August 5, 2026 # Call Analytics By Tag ## Measure performance across tagged call groups so campaigns, departments, and outcomes are easier to compare. The **Call Analytics by Tag** report allows you to analyze call performance based on tags applied to calls. Tags help you categorize calls by department, campaign, call type, lead status, or any custom classification your team uses. This report makes it easy to measure performance across tagged call groups such as Sales, Support, or other custom categories. ## How to Access Call Analytics by Tag 1. Log in to your **800.com dashboard** 2. Click **Call Analytics** in the left navigation menu 3. Select **By Tag** The dashboard will display call performance grouped by tags. ## Overview of the Dashboard The Call Analytics by Tag dashboard includes several sections to help you analyze tagged call activity. ![Screenshot 2026-02-27 at 9.04.52 AM.png](https://support.800.com/hubfs/Knowledge%20Base%20Import/zd-43868883166733-58643d97a7f603e5-43868883164941-2.png) ### Performance Summary Cards At the top of the report, you’ll see key performance metrics for the selected date range: **Calls** The total number of calls associated with the selected filters and tags. **Unique Callers** The number of distinct callers. **Missed Calls** The number of calls that were not answered. **Average Duration** The average call length across tagged calls. These summary cards provide a quick overview of overall performance. ### Call Volume Chart The chart displays call activity grouped by tag and shows: - Unique callers - Repeat callers - Call volume comparison across tags This helps you quickly identify which tagged categories generate the most engagement. ### Tag Performance Table The main table provides detailed performance metrics for each tag. Columns include: **Tag** The tag applied to calls (for example: Sales, Support, or other custom tags). **Total Calls** Total number of calls associated with the tag. **Answered Calls** Calls that were successfully answered. **Missed Calls** Calls that were not answered. **Voicemails** Calls that resulted in voicemail. **Unique Callers** Number of distinct callers associated with the tag. **Average Duration** Average length of calls within the tag category. This table helps you compare performance across tagged groups. ## Understanding Tagged Call Performance Tags allow you to organize and measure calls by business function or workflow. For example: - **Sales** tags can help measure lead volume and conversion opportunities. - **Support** tags can help monitor service performance and response rates. - Custom tags can track marketing campaigns, customer types, or issue categories. By reviewing metrics such as missed calls and average duration by tag, you can identify performance gaps and optimize operations. ## Using Filters to Refine Your Report At the top of the page, you can apply filters to customize your analysis: - Date range - Tracking number - Forwarding number - Call direction - Qualification status - Specific tags - Caller type (unique vs all callers) - Call duration - Answer status Using filters allows you to analyze specific time periods, campaigns, or team activity. ## How This Report Helps Your Business Call Analytics by Tag helps you: - Measure performance by department - Track sales vs support call activity - Monitor missed calls by tag - Compare caller engagement across call types - Identify operational improvements - Evaluate tagged campaign performance Tags provide flexible categorization that supports both operational reporting and marketing analysis. ## Export Call Analytics by Tag You can export this report for sharing or further analysis. To export: 1. Click **Export** in the upper-right corner ![Screenshot 2026-02-25 at 2.08.38 PM.png](https://support.800.com/hubfs/Knowledge%20Base%20Import/zd-43872295308045-10271f261125ba2e-43872360298765-Jun-30-2026-05-53-17-6435-PM.png) 2. The system will generate your report 3. You will receive the report by email once it is ready Exports reflect your current filters and selected date range. ## Best Practices for Using Tags in Analytics To get the most value from this report: - Use consistent tagging conventions - Train your team to apply tags accurately - Create tags for major departments or workflows - Review tagged performance regularly - Use tags alongside tracking numbers for deeper reporting ## Need help? Our support team is available to assist with questions and troubleshooting. 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