The Call Analytics by Forwarding Number report allows you to view call performance based on the destination number where calls are routed. This report helps you understand how calls perform across team members, departments, locations, or endpoints receiving calls from your tracking numbers.
You can use this report to measure responsiveness, call volume, missed call rates, and caller engagement by forwarding destination.
How to Access Call Analytics by Forwarding Number
Log in to your 800.com dashboard
Click Call Analytics in the left navigation menu
Select By Forwarding Number
The dashboard will display call performance grouped by each forwarding number.
Overview of the Dashboard
The Call Analytics by Forwarding Number dashboard includes:
Performance Summary Cards
At the top of the report, you’ll see key performance metrics for the selected date range:
Calls
Total number of calls received across all forwarding numbers.
Unique Callers
The number of distinct callers. This helps you understand how many individual customers contacted your business.
Missed Calls
The number of calls that were not answered.
Average Duration
The average length of calls handled by forwarding numbers.
These metrics help you quickly evaluate overall performance and identify trends.
Call Volume Chart
The visual chart displays:
Call activity grouped by forwarding number
Unique callers vs repeat callers
Call volume trends across forwarding destinations
This helps identify which forwarding numbers receive the most engagement.
Forwarding Number Performance Table
The main table provides detailed performance metrics for each forwarding number, including:
Forwarding Number
The destination number receiving calls (for example, a team member, department line, or external phone).
Total Calls
The total number of calls forwarded to that destination.
Answered Calls
The number of calls successfully answered.
Missed Calls
The number of calls that were not answered.
Voicemails
The number of calls that resulted in a voicemail.
First-time Callers
The number of callers contacting this forwarding number for the first time.
Average Duration
The average length of calls handled by the forwarding number.
This table helps you compare performance across forwarding destinations.
Use Filters to Customize Your Report
You can refine the report using filters at the top of the page:
Date Range
View performance for specific time periods such as Last 7 days, Last 30 days, or custom ranges.
Tracking Numbers
Filter calls associated with specific tracking numbers.
Forwarding Number
View analytics for a specific destination number.
Account
Filter data by account (if managing multiple accounts).
Call Direction
Filter inbound vs outbound calls.
Tags
View calls associated with specific tags.
Callers
Filter by all callers or unique callers.
Call Duration
Filter calls by duration length.
Answer Status
Filter by answered or missed calls.
Using filters allows you to focus on specific team members, campaigns, or workflows.
How This Report Helps Your Business
Call Analytics by Forwarding Number helps you:
Monitor team or employee call performance
Identify missed call patterns
Evaluate responsiveness across departments
Measure call handling efficiency
Identify staffing or coverage gaps
Optimize routing and call workflows
This report is especially useful for businesses routing calls to:
Sales teams
Support teams
Individual employees
Multiple locations
External answering services
Export Call Analytics by Forwarding Number
You can export this report for further analysis.
To export:
-
Click Export in the upper-right corner
The system will generate your report
You will receive the export by email once ready
Exports reflect your current filters and date range.
Need help?
Our support team is available to assist with questions and troubleshooting. Reach out to us at support@800.com.