--- title: Call Analytics By Forwarding Number description: The Call Analytics by Forwarding Number report allows you to view call performance based on the destination number where calls are routed. --- [Skip to content](https://support.800.com/en-us/hc/articles/43818716704909-call-analytics-by-forwarding-number#main-content) [![800.com Help Center](https://support.800.com/hs-fs/hubfs/800%20Logo%20Blue.png?width=150&height=26&name=800%20Logo%20Blue.png)](https://www.800.com/) - [Call us (800) 800-4321](tel:+18008004321) - [Sign in](https://support.800.com/hc/en-us/signin) Open main navigation Close main navigation - [Call us (800) 800-4321](tel:+18008004321) - [Sign in](https://support.800.com/hc/en-us/signin) - [Submit a request](mailto:support@800.com) [Submit a request](mailto:support@800.com) 800.com Help Center - There are no suggestions because the search field is empty. 1. [800 Support Center](https://support.800.com/en-us/hc?hsLang=en-us) 2. [Call Tracking](https://support.800.com/en-us/hc/call-tracking?hsLang=en-us) 3. [Getting Started](https://support.800.com/en-us/hc/call-tracking?hsLang=en-us#getting-started) August 5, 2026 # Call Analytics By Forwarding Number ## Compare call performance by forwarding destination to review volume, missed calls, and team responsiveness. The **Call Analytics by Forwarding Number** report allows you to view call performance based on the destination number where calls are routed. This report helps you understand how calls perform across team members, departments, locations, or endpoints receiving calls from your tracking numbers. You can use this report to measure responsiveness, call volume, missed call rates, and caller engagement by forwarding destination. ## How to Access Call Analytics by Forwarding Number 1. Log in to your **800.com dashboard** 2. Click **Call Analytics** in the left navigation menu 3. Select **By Forwarding Number** The dashboard will display call performance grouped by each forwarding number. ![](https://support.800.com/hubfs/Knowledge%20Base%20Import/zd-43818716704909-fffcbefdc3665427-43868500431245-2.png) ## Overview of the Dashboard The Call Analytics by Forwarding Number dashboard includes: ### Performance Summary Cards At the top of the report, you’ll see key performance metrics for the selected date range: **Calls** Total number of calls received across all forwarding numbers. **Unique Callers** The number of distinct callers. This helps you understand how many individual customers contacted your business. **Missed Calls** The number of calls that were not answered. **Average Duration** The average length of calls handled by forwarding numbers. These metrics help you quickly evaluate overall performance and identify trends. ### Call Volume Chart The visual chart displays: - Call activity grouped by forwarding number - Unique callers vs repeat callers - Call volume trends across forwarding destinations This helps identify which forwarding numbers receive the most engagement. ### Forwarding Number Performance Table The main table provides detailed performance metrics for each forwarding number, including: **Forwarding Number** The destination number receiving calls (for example, a team member, department line, or external phone). **Total Calls** The total number of calls forwarded to that destination. **Answered Calls** The number of calls successfully answered. **Missed Calls** The number of calls that were not answered. **Voicemails** The number of calls that resulted in a voicemail. **First-time Callers** The number of callers contacting this forwarding number for the first time. **Average Duration** The average length of calls handled by the forwarding number. This table helps you compare performance across forwarding destinations. ## Use Filters to Customize Your Report You can refine the report using filters at the top of the page: **Date Range** View performance for specific time periods such as Last 7 days, Last 30 days, or custom ranges. **Tracking Numbers** Filter calls associated with specific tracking numbers. **Forwarding Number** View analytics for a specific destination number. **Account** Filter data by account (if managing multiple accounts). **Call Direction** Filter inbound vs outbound calls. **Tags** View calls associated with specific tags. **Callers** Filter by all callers or unique callers. **Call Duration** Filter calls by duration length. **Answer Status** Filter by answered or missed calls. Using filters allows you to focus on specific team members, campaigns, or workflows. ## How This Report Helps Your Business Call Analytics by Forwarding Number helps you: - Monitor team or employee call performance - Identify missed call patterns - Evaluate responsiveness across departments - Measure call handling efficiency - Identify staffing or coverage gaps - Optimize routing and call workflows This report is especially useful for businesses routing calls to: - Sales teams - Support teams - Individual employees - Multiple locations - External answering services ## Export Call Analytics by Forwarding Number You can export this report for further analysis. To export: 1. Click **Export** in the upper-right corner ![Screenshot 2026-02-25 at 2.08.38 PM.png](https://support.800.com/hubfs/Knowledge%20Base%20Import/zd-43872295308045-10271f261125ba2e-43872360298765-Jun-30-2026-05-57-50-1116-PM.png) 2. The system will generate your report 3. You will receive the export by email once ready Exports reflect your current filters and date range. ## Need help? Our support team is available to assist with questions and troubleshooting. 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