--- title: How to Integrate 800.com With Your CRM Using ADF XML Export description: This guide provides step-by-step instructions for setting up the ADF XML integration with 800.com , enabling automatic delivery of lead data... --- [Skip to content](https://support.800.com/en-us/hc/articles/41024610839053-how-to-integrate-800-com-with-your-crm-using-adf-xml-export#main-content) [![800.com Help Center](https://support.800.com/hs-fs/hubfs/800%20Logo%20Blue.png?width=150&height=26&name=800%20Logo%20Blue.png)](https://www.800.com/) - [Call us (800) 800-4321](tel:+18008004321) - [Sign in](https://support.800.com/hc/en-us/signin) Open main navigation Close main navigation - [Call us (800) 800-4321](tel:+18008004321) - [Sign in](https://support.800.com/hc/en-us/signin) - [Submit a request](mailto:support@800.com) [Submit a request](mailto:support@800.com) 800.com Help Center - There are no suggestions because the search field is empty. 1. [800 Support Center](https://support.800.com/en-us/hc?hsLang=en-us) 2. [Call Tracking](https://support.800.com/en-us/hc/call-tracking?hsLang=en-us) 3. [Integrations](https://support.800.com/en-us/hc/call-tracking?hsLang=en-us#integrations) August 5, 2026 # How to Integrate 800.com With Your CRM Using ADF XML Export ## Send qualified call leads to a CRM email inbox in ADF XML format, with vendor and provider fields configured in settings. This guide provides step-by-step instructions for setting up the **ADF XML integration with 800.com**, enabling automatic delivery of **lead data from your calls directly into your CRM**. Once set up, all qualified call leads are automatically formatted as ADF XML and sent directly to your CRM — streamlining your lead management workflow and ensuring timely follow-up. ## Before Getting Started Before you begin, confirm you have: - An **active 800.com account** with admin access. - An **email address from your CRM** that supports receiving leads in **ADF XML format.** - The **necessary permissions** to create and manage integrations in both 800.com and your CRM. ## Enabling the ADF XML Integration Follow these steps to enable the integration: 1. In the app, go to **Settings \> Integrations**. - For organizations, navigate to **Organization \> Global Settings \> Integrations**. - You’ll be taken to the **Integrations Library**. 2. Click on the **ADF XML** icon.  ![image (23).png](https://support.800.com/hubfs/Knowledge%20Base%20Import/zd-41024610839053-b55d099661c2df8a-41024720626189-2.png) 3. You’ll be taken to the **ADF XML setup page**.  ![image (24).png](https://support.800.com/hubfs/Knowledge%20Base%20Import/zd-41024610839053-c2a66f0fe66e12b5-41024720627469-2.png) 4. Fill out the required fields: - **Recipient Email**: The email address that will receive the ADF XML lead data. - **Vendor Name**: The vendor or dealership name that will appear in your leads. - **Provider Name**: The lead source, such as “Website,” “Google Ads,” or “Facebook.” 5. Click **Activate** to enable the integration. Once activated, all new calls that meet your lead criteria will be automatically sent to the specified email in ADF XML format. ## Testing the ADF XML Integration To verify that your integration is working: 1. Place a **test call** to your 800.com tracking number. 2. Check the configured **recipient email inbox** for a new ADF XML-formatted lead. > Note: There isn’t currently a “Test” button for ADF XML exports. You can test functionality by placing an actual call that meets lead criteria. ## Editing the ADF XML Integration To make changes to your existing ADF XML setup: 1. In the app, go to **Settings \> Integrations** or for organizations, **Organization \> Global Settings \> Integrations**. 2. Click on the **Manage** tab. 3. Find **ADF XML** in the list of integrations and click the **Settings** icon — or click the **vertical ellipsis (⋮)** at the end of the row and select **Edit**. 4. Make the necessary changes and click **Update**. - Your new settings will be saved automatically. ## Checking the ADF XML Integration Status To verify if your integration is active: 1. In the app, go to **Settings \> Integrations** or **Organization \> Global Settings \> Integrations**. 2. Locate the **ADF XML** icon in the Integrations Library. - **No banner** indicates the integration has **not been enabled**. - **Active** indicates the integration is currently **running and sending leads**. ## Deactivating the ADF XML Integration If you need to pause or remove the integration: 1. In the app, go to **Settings \> Integrations** or for organizations, **Organization \> Global Settings \> Integrations**. 2. Click the **Manage** tab. 3. Find the **ADF XML** integration and click the **vertical ellipsis (⋮)**, then select **Delete**. - Alternatively, from the ADF XML configuration page, click **Deactivate**. 4. Confirm removal by clicking **Delete**. ## Need Help? 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