--- title: How to Set Up a Call Flow description: Log In To Your 800.com Account Log in to your account. --- [Skip to content](https://support.800.com/en-us/hc/articles/40684747668877-how-to-set-up-a-call-flow#main-content) [![800.com Help Center](https://support.800.com/hs-fs/hubfs/800%20Logo%20Blue.png?width=150&height=26&name=800%20Logo%20Blue.png)](https://www.800.com/) - [Call us (800) 800-4321](tel:+18008004321) - [Sign in](https://support.800.com/hc/en-us/signin) Open main navigation Close main navigation - [Call us (800) 800-4321](tel:+18008004321) - [Sign in](https://support.800.com/hc/en-us/signin) - [Submit a request](mailto:support@800.com) [Submit a request](mailto:support@800.com) 800.com Help Center - There are no suggestions because the search field is empty. 1. [800 Support Center](https://support.800.com/en-us/hc?hsLang=en-us) 2. [Getting Started](https://support.800.com/en-us/hc/getting-started?hsLang=en-us) 3. [Onboarding Basics](https://support.800.com/en-us/hc/getting-started?hsLang=en-us#onboarding-basics) August 19, 2026 # How to Set Up a Call Flow ## Create a call flow with recording, extensions, forwarding rules, greetings, and routing behavior for your number. ## Log In To Your 800.com Account Log in to your account. Ensure you have administrative access, as only admins can changes to your account. - If you’re not already using 800.com, sign up for an account and then log in. ### Create A New Call Flow Click "**Create Call Flow**" ![Screenshot 2025-10-28 at 1.12.44 PM.png](https://support.800.com/hubfs/Knowledge%20Base%20Import/zd-40684747668877-02fb9d74fb35856f-40687049343885-2.png) #### General Settings Choose if you would like to turn on [Call Recordings](https://support.800.com/en-us/hc/articles/37480967823757-how-to-enable-call-recording-with-800-com?hsLang=en-us) and/or [Call Transcriptions](https://support.800.com/en-us/hc/articles/37619203256205-how-to-enable-call-transcriptions-with-800-com?hsLang=en-us) for this new **Call Flow**. ![Screenshot 2025-10-28 at 1.22.33 PM.png](https://support.800.com/hubfs/Knowledge%20Base%20Import/zd-40684747668877-e2a30210f2647f92-40687032736909-2.png) #### Extensions If you are using **Extensions**, turn this on. ![Screenshot 2025-10-28 at 1.31.28 PM.png](https://support.800.com/hubfs/Knowledge%20Base%20Import/zd-40684747668877-2606e203b1d2de3d-40687393074701-2.png) #### Call Forwarding Set up the **Call** **Forwarding** for the Call Flow. This is how 800.com directs incoming calls from your 800.com number to another destination phone number. Choose the **Call Forwarding Method**: - **Standard:** Sends calls to **one forwarding number at a time**. - **Simultaneous:** Sends calls to multiple forwarding numbers **at the same time.** - **Sequential:** Sends calls to the **first forwarding number on the list.** - **Geo:** Geo-Routing by area code sends calls to specified phone numbers **depending on the area code of the caller.** - **Voicemail:** Voicemail Forwarding sends calls directly to voicemail. **If voicemail is not enabled, calls will not complete.** - **In-App-Calling:** Send calls to your web browser and [mobile](https://www.800.com/mobile-app) device using the In-App Calling feature. **You can specify which users should receive calls.** By default all users will receive calls. Enter the **Forwarding** **Number** details. **\*Note:** You can choose to Prevent voicemail from answering forwarded calls. This means that the voicemail that is receiving the forwarded calls will not answer. ![Screenshot 2025-10-28 at 9.52.52 PM.png](https://support.800.com/hubfs/Knowledge%20Base%20Import/zd-40684747668877-39f508c25bd0f753-40700757073421-2.png) #### Voicemail Enable or Disable Voicemail \> Set Voicemail Business Hours \> Choose Voicemail Greeting. - Learn [How To Set Up Voicemail](https://support.800.com/en-us/hc/articles/31967542626061-how-to-set-up-voicemail?hsLang=en-us) and [How To Create A Voicemail Greeting](https://support.800.com/en-us/hc/articles/31962810005005-how-to-create-a-voicemail-greeting?hsLang=en-us). ![Screenshot 2025-10-28 at 10.11.29 PM.png](https://support.800.com/hubfs/Knowledge%20Base%20Import/zd-40684747668877-af5c5a2e87f3aeee-40700753517325-2.png) #### Notifications Customize how you would like to be notified when you receive New Messages or Voicemails.  Add an **Email and Phone Number** for **SMS** **notifications** \> Add **Email and Phone Number** for **Voicemail** **Notifications**. - Learn [How To Set Up Notifications](https://support.800.com/en-us/hc/articles/31963930676365-how-to-set-up-text-notifications?hsLang=en-us). ![Screenshot 2025-10-28 at 10.45.11 PM.png](https://support.800.com/hubfs/Knowledge%20Base%20Import/zd-40684747668877-f4b7b5146ad9f898-40701080553741-2.png) #### Keywords Set up automatic responses when customers send you a Keyword. - Learn [How To Set Up Keywords](https://support.800.com/en-us/hc/articles/31965345841293-how-to-set-up-keywords?hsLang=en-us). ![Screenshot 2025-10-28 at 10.50.38 PM.png](https://support.800.com/hubfs/Knowledge%20Base%20Import/zd-40684747668877-e22118c76bd8bfa0-40701137872397-2.png) #### Auto Replies Configure automated replies based on the time of day.  - Learn [How To Set Up Auto Replies](https://support.800.com/en-us/hc/articles/31965929077133-how-to-set-up-auto-replies?hsLang=en-us). ![Screenshot 2025-10-28 at 10.59.08 PM.png](https://support.800.com/hubfs/Knowledge%20Base%20Import/zd-40684747668877-72823cc86f5906d2-40701283868429-2.png)   Once you have completed these set ups, give your **Call Flow a name** \> Hit **Save**.   ## Edit A Call Flow 1. Go to **Call Tracking.** 2. Click on the number you want to configure, or you can hover over the 3 dots on the right and select “**Edit**” from the options that appear. 3. In the "Edit" screen, adjust your settings accordingly. 4. Hit **Save**. ## Need help? Our support team is available to assist with setup, integrations, or troubleshooting. 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