--- title: How to Integrate 800.com With Salesforce description: This integration lets you automatically upload call data from 800.com to Salesforce as Contacts , Leads , and Activities . --- [Skip to content](https://support.800.com/en-us/hc/articles/40195758461965-how-to-integrate-800-com-with-salesforce#main-content) [![800.com Help Center](https://support.800.com/hs-fs/hubfs/800%20Logo%20Blue.png?width=150&height=26&name=800%20Logo%20Blue.png)](https://www.800.com/) - [Call us (800) 800-4321](tel:+18008004321) - [Sign in](https://support.800.com/hc/en-us/signin) Open main navigation Close main navigation - [Call us (800) 800-4321](tel:+18008004321) - [Sign in](https://support.800.com/hc/en-us/signin) - [Submit a request](mailto:support@800.com) [Submit a request](mailto:support@800.com) 800.com Help Center - There are no suggestions because the search field is empty. 1. [800 Support Center](https://support.800.com/en-us/hc?hsLang=en-us) 2. [Call Tracking](https://support.800.com/en-us/hc/call-tracking?hsLang=en-us) 3. [Integrations](https://support.800.com/en-us/hc/call-tracking?hsLang=en-us#integrations) August 19, 2026 # How to Integrate 800.com With Salesforce ## Send call data to Salesforce as contacts, leads, or activities, and configure how caller records are matched after sign-in. This integration lets you automatically upload call data from [800.com](http://800.com/) to **Salesforce** as **Contacts**, **Leads**, and **Activities**. A new Contact or Lead is created for each unique caller, or if one already exists, a new Activity is added with a link to the call timeline. Ensure your Salesforce account has permission to create and manage Contacts, Leads, and Activities. After authentication, you can configure how call data syncs to Salesforce. ## Before Getting Started Before you begin the integration, you will need to confirm you have: - An active [800.com](http://800.com/) account with admin access. - A Salesforce account (Professional, Enterprise, or Developer edition). - A Salesforce admin permissions to create connected apps and manage API access. - An understanding of Salesforce objects (Leads, Contacts and Activities). ## Enabling Salesforce In the app, select **Settings** \> **Integrations**. You will be taken to the **Integrations Library**. - For Organizations, go to **Organization** \> **Global Settings** \> **Integrations**. Click the **Salesforce** icon. ![image (18).png](https://support.800.com/hubfs/Knowledge%20Base%20Import/zd-40195758461965-b3591b9b535fcc2c-40824589475341-2.png)   Review the overview page. Click **Sign In with Salesforce** to begin the **OAuth process**. ![image (19).png](https://support.800.com/hubfs/Knowledge%20Base%20Import/zd-40195758461965-2624f0725eeac6b2-40824749917197-2.png) Enter your Salesforce credentials and click **Log In**. - **Username**: Your Salesforce username (usually an email address). - **Password**: Your Salesforce password. Salesforce will display a comprehensive permission request screen prompting you to allow access. Review the extensive list of requested permissions \> click **Allow** to grant the necessary permissions for the integration. Otherwise, click **Deny** to not proceed. ![image (20).png](https://support.800.com/hubfs/Knowledge%20Base%20Import/zd-40195758461965-2260ed90fc8d9fc4-40824953568269-2.png) Once connected, you will be taken to the **Integrations Setup** page. ## Integration Setup #### Sync Configuration In the **Sync Configuration** section: - Select the **Contact** or **Lead** radio button if you want it to create a new Contact or new Lead for each call if the contact or lead does not already exist. - Select **Activity** under **Select Call Information as** to log calls as Salesforce activities. - Select the desired **Sync Timing**, whether you want the call data to be uploaded to Salesforce at the **End of Call** or **Start of Call**. The End of Call is recommended as it will include the call duration, and other post-call data. #### Call Filtering In the **Call Filtering Options** section: - If you want all calls to be uploaded, set the **Call Duration Threshold (seconds)** field to **0**; otherwise, enter the desired duration threshold in seconds to only upload calls that were longer than the entered threshold. - You can limit the upload of calls to specific receiving numbers, if desired, by entering the phone numbers in the **Restrict by Receiving Number** field. #### Data Upload Options In the **Data Upload Options** section: - Select **Upload Enhanced Caller ID** Information if you want to send enhanced caller ID information to Salesforce. Note: You must have Enhanced Caller ID enabled. - Select **Upload UTM Parameters** if you want UTM parameters to be uploaded. - Select **Upload Contact Information**, if you want contact information to be uploaded. #### Additional Options In the **Additional Options** section: - Select **Only create a Lead if no matching Contact found** to prevent duplicate records. - Select **Only upload calls with known caller IDs** to filter out anonymous calls. - Select **Call Recordings in Activities to attach call recordings** to Salesforce activities. Once you have set your configuration, click the **Activate Integration** button.  - This will save your configuration settings and start uploading call data to Salesforce, based on your configuration. Once activated, a summary page of your settings will display. ## Verifying Data Synchronization After activation, [800.com](http://800.com) will begin synchronizing call data to Salesforce. New contacts will be created based on your configuration: ### Contact Creation If configured to create Contacts, you should see new contact records with contact information. - Go to your Salesforce account and go to your **Contacts** to verify that [800.com](http://800.com) contacts have been synchronized. - You should see contacts with: - **Name**: Contact’s full name from call data - **Phone**: Primary phone number from the call - **Email**: Email address if available - **Company**: Company name if identified - **Lead Source**: Set to “[800.com](http://800.com)” or custom value - **Created Date**: When the contact was first created - **Last Activity**: Most recent call interaction - **Custom Fields**: Any mapped custom fields from [800.com](http://800.com) ### Lead Creation If configured to create Leads, you should see new lead records with call information: - Go to your Salesforce account and go to your **Leads** to verify that leads have been created. - You should see leads with: - **Name**: Lead’s full name - **Phone**: Contact phone number - **Email**: Email address if available - **Company**: Company name - **Lead Source**: “[800.com](http://800.com)” - **Status**: “New” or configured default status - **Lead Score**: Based on call frequency/duration if configured - **Created Date**: When the lead was first created - **Conversion Status**: Unqualified/Qualified based on call outcomes ### Activity Logging If configured to sync call information to activities, you should see new activities with call information. - Go to your Salesforce account and go to your Contacts or Leads and select **Activities** to verify that activities have been created. - You should see activities with: - **Subject**: “Call with \[Contact Name\]” or “Inbound/Outbound Call” - **Type**: “Call” - **Status**: “Completed” - **Priority**: “Normal” or based on call outcome - **Due Date**: Call date and time - **Duration**: Call length in minutes and seconds - **Description**: Detailed call information including: - **Caller ID**: Phone number and name - **Call Direction**: Inbound or Outbound - **Call Duration**: Exact time length - **Call Outcome**: Result or disposition - **Recording URL**: Link to call recording (if enabled) - **Enhanced Caller ID**: Company, location, carrier information - **UTM Parameters**: Marketing attribution data - **Custom Fields**: Additional [800.com](http://800.com) data - **Related To**: Linked Contact, Lead, or Account - **Assigned To**: Sales rep or default user ![image (22).png](https://support.800.com/hubfs/Knowledge%20Base%20Import/zd-40195758461965-6f81668d945c03ad-40825193537549-2.png) ## Checking the Salesforce Integration Status In the app, select **Settings** \> **Integrations**. - For Organizations, go to **Organization** \> **Global Settings** \> **Integrations**. Locate the **Salesforce Integration** icon in the Integrations Library. You will see one of the following statuses: - **No banner** – Integration is not enabled. - **Active** – Integration is currently active. - **Failed** – There is an issue with the connection. Check your Salesforce access. ## Deleting the Salesforce Integration In the app, select **Settings** \> **Integrations.** Click the **Manage** tab. - For Organizations, go to **Organization** \> **Global Settings** \> **Integrations**. Locate the Salesforce Integration, click the **vertical ellipsis** \> select **Delete** or click on the **Salesforce** integration icon to access the configuration page \> click **Deactivate Integration**. Confirm removal by selecting **Delete** again. ## Need help? Our support team is available to assist with setup, integrations, or troubleshooting. 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