--- title: How To Integrate 800.com With Zapier description: The Zapier integration allows you to connect your 800.com account with thousands of apps and automate workflows without writing code. --- [Skip to content](https://support.800.com/en-us/hc/articles/40195746412045-how-to-integrate-800-com-with-zapier#main-content) [![800.com Help Center](https://support.800.com/hs-fs/hubfs/800%20Logo%20Blue.png?width=150&height=26&name=800%20Logo%20Blue.png)](https://www.800.com/) - [Call us (800) 800-4321](tel:+18008004321) - [Sign in](https://support.800.com/hc/en-us/signin) Open main navigation Close main navigation - [Call us (800) 800-4321](tel:+18008004321) - [Sign in](https://support.800.com/hc/en-us/signin) - [Submit a request](mailto:support@800.com) [Submit a request](mailto:support@800.com) 800.com Help Center - There are no suggestions because the search field is empty. 1. [800 Support Center](https://support.800.com/en-us/hc?hsLang=en-us) 2. [Call Tracking](https://support.800.com/en-us/hc/call-tracking?hsLang=en-us) 3. [Integrations](https://support.800.com/en-us/hc/call-tracking?hsLang=en-us#integrations) August 5, 2026 # How To Integrate 800.com With Zapier ## Connect call and SMS events to Zapier workflows so other apps can create records, send alerts, or log activity automatically. The **Zapier integration** allows you to connect your 800.com account with thousands of apps and automate workflows without writing code. Once connected, you can trigger actions based on 800.com events (like inbound calls or SMS) and take actions in other tools such as CRMs, messaging apps, spreadsheets, and more. ## What You Can Do With Zapier + 800.com With this integration, you can automate tasks such as: - Create records in your CRM when a new call comes in - Post call details to team channels or project boards - Log calls or call summaries in spreadsheets - Trigger SMS follow-ups - Update contact records based on call outcomes These workflows (“Zaps”) help reduce manual work and keep your tools in sync. ## Before You Begin To use the Zapier integration you will need: - An active **800.com account** - A **Zapier account** - Relevant permissions to manage integrations in both systems ## Enable Zapier Integration 1. Log in to the 800.com app. 2. Go to **Settings → Integrations**. 3. Find **Zapier** in the list of integrations. ![Screenshot 2026-01-19 at 4.16.35 PM.png](https://support.800.com/hubfs/Knowledge%20Base%20Import/zd-40195746412045-4ba8e71847138112-42799657837837-2.png) 4. Select **Enable** or **Connect**. 5. You’ll be redirected to Zapier (if not already logged in). 6. Allow Zapier to access your 800.com account when prompted. Your integration is now connected and ready to be used in Zapier workflows. Once the connection is complete, the Zapier integration will display an **Active** status in the Integrations list. > Note: If you do not see Zapier listed, your account may not have permission. Contact your administrator. ## Create a Zap Using 800.com Once connected, you can build Zaps that use 800.com triggers. Here’s how: 1. Open your **Zapier dashboard**. 2. Click **Trigger**. 3. Under **Trigger**, search for and select **800.com**. 4. Choose a trigger event (example: *New Call*, *Call Completed*, *New SMS*). 5. Connect your 800.com account if prompted. 6. Test the trigger to confirm data is coming through. 7. Under **Action**, choose the app you want to connect (e.g., Google Sheets, HubSpot, Slack). 8. Map fields from 800.com to the destination app. 9. Save and **Turn On** your Zap. Once enabled, Zaps will run automatically based on the criteria you set. ## Common 800.com Triggers Examples of triggers you can use with 800.com: - **New Call** – Fires whenever a call starts - **Call Completed** – Fires when a call ends - **New SMS** – Fires when a text message is received - **Call Outcome** – Trigger based on a specific outcome Available triggers may vary based on your plan and configuration. ## Test Your Zaps To ensure your workflows run as expected: 1. Make a test call or send a test SMS. 2. In Zapier, run a trigger test. 3. Confirm the action runs and data appears in the connected app. If the test fails, confirm that your 800.com account is connected and that the trigger conditions match your test data. ## Managing the Zapier Integration ### Edit Your Integration 1. Go to **Settings → Integrations** in 800.com. 2. Find **Zapier** and select **Edit** or **Manage**. 3. Update your settings as needed. Changes will reflect the next time a Zap runs. ## Disconnecting Zapier If you need to disconnect: 1. Go to **Settings → Integrations** in 800.com. 2. Find **Zapier**, then select **Disconnect**. 3. Confirm that you want to remove access. Disconnecting will stop all Zaps that rely on this connection. ## Troubleshooting Tips - If Zap triggers are not firing, check that the 800.com trigger event has occurred and that your Zap is **On**. - Ensure Zapier has access to your 800.com account (re-authenticate if needed). - Check any filters or conditions in Zapier that might prevent the Zap from running. ## Need Help? For additional support: - Visit the **Zapier Help Center** - Contact 800.com Support directly from the app - Provide details about which trigger/action you are configuring ### Related Articles - How to Integrate 800.com With Slack - 800.com Integrations Library - Using 800 Intelligence with Zapier Workflows *(if available)* - [General & FAQs](https://support.800.com/en-us/hc/general-faqs?hsLang=en-us#main-content) - [FAQs](https://support.800.com/en-us/hc/general-faqs?hsLang=en-us#faqs) - [Getting Started](https://support.800.com/en-us/hc/getting-started?hsLang=en-us#main-content) - [Onboarding Basics](https://support.800.com/en-us/hc/getting-started?hsLang=en-us#onboarding-basics) - [Dashboard & App](https://support.800.com/en-us/hc/dashboard-app?hsLang=en-us#main-content) - [Inbox](https://support.800.com/en-us/hc/dashboard-app?hsLang=en-us#inbox) - [Call Analytics](https://support.800.com/en-us/hc/dashboard-app?hsLang=en-us#call-analytics) - [Alerts & Monitoring](https://support.800.com/en-us/hc/dashboard-app?hsLang=en-us#alerts-monitoring) - [Enhanced Caller ID](https://support.800.com/en-us/hc/dashboard-app?hsLang=en-us#enhanced-caller-id) - [In-App Calling](https://support.800.com/en-us/hc/dashboard-app?hsLang=en-us#in-app-calling) - [Rewards](https://support.800.com/en-us/hc/dashboard-app?hsLang=en-us#rewards) - [Number Management](https://support.800.com/en-us/hc/number-management?hsLang=en-us#main-content) - [Number Management](https://support.800.com/en-us/hc/number-management?hsLang=en-us#number-management) - [Call blocking](https://support.800.com/en-us/hc/number-management?hsLang=en-us#call-blocking) - [Number Transfers/Ports](https://support.800.com/en-us/hc/number-management?hsLang=en-us#number-transfers-ports) - [Marketing](https://support.800.com/en-us/hc/number-management?hsLang=en-us#marketing) - [800 Intelligence](https://support.800.com/en-us/hc/800-intelligence?hsLang=en-us#main-content) - [800 Intelligence Guides](https://support.800.com/en-us/hc/800-intelligence?hsLang=en-us#800-intelligence-guides) - [Call Forwarding](https://support.800.com/en-us/hc/call-forwarding?hsLang=en-us#main-content) - [Call Routing](https://support.800.com/en-us/hc/call-forwarding?hsLang=en-us#call-routing) - [Call Tracking](https://support.800.com/en-us/hc/call-tracking?hsLang=en-us#main-content) - [Dynamic Number Insertion (DNI)](https://support.800.com/en-us/hc/call-tracking?hsLang=en-us#dynamic-number-insertion-dni) - [Integrations](https://support.800.com/en-us/hc/call-tracking?hsLang=en-us#integrations) - [Getting Started](https://support.800.com/en-us/hc/call-tracking?hsLang=en-us#getting-started) - [General](https://support.800.com/en-us/hc/call-tracking?hsLang=en-us#general) - [Text Messaging](https://support.800.com/en-us/hc/text-messaging?hsLang=en-us#main-content) - [Texting/SMS Messaging](https://support.800.com/en-us/hc/text-messaging?hsLang=en-us#texting-sms-messaging) - [Account & Billing](https://support.800.com/en-us/hc/account-billing?hsLang=en-us#main-content) - [Trial Period](https://support.800.com/en-us/hc/account-billing?hsLang=en-us#trial-period) - [Plans & Billing](https://support.800.com/en-us/hc/account-billing?hsLang=en-us#plans-billing) - [Security](https://support.800.com/en-us/hc/account-billing?hsLang=en-us#security) - [Companies](https://support.800.com/en-us/hc/account-billing?hsLang=en-us#companies) - [Users](https://support.800.com/en-us/hc/account-billing?hsLang=en-us#users) - [Marketing Tools](https://support.800.com/en-us/hc/marketing-tools?hsLang=en-us#main-content) - [Marketing Ideas](https://support.800.com/en-us/hc/marketing-tools?hsLang=en-us#marketing-ideas) - [API](https://support.800.com/en-us/hc/api?hsLang=en-us#main-content) - [API Docs](https://support.800.com/en-us/hc/api?hsLang=en-us#api-docs) - [800 AI Agents](https://support.800.com/en-us/hc/800-ai-agents?hsLang=en-us#main-content) - [800 AI Agents](https://support.800.com/en-us/hc/800-ai-agents?hsLang=en-us#800-ai-agents) - [Integrations](https://support.800.com/en-us/hc/800-ai-agents?hsLang=en-us#integrations) - [Knowledge Base](https://support.800.com/en-us/hc/800-ai-agents?hsLang=en-us#knowledge-base) - [800 AI Agent Configuration](https://support.800.com/en-us/hc/800-ai-agents?hsLang=en-us#800-ai-agent-configuration) [Contact our support team](https://support.800.com/en-us/hc/articles/34511169155341-how-to-contact-support?hsLang=en-us)​ Copyright © 2026, 800.com