--- title: How to Integrate 800.com With Slack description: Integrating with Slack allows you to automatically send real-time alerts and daily insights to the Slack channel of your choice. --- [Skip to content](https://support.800.com/en-us/hc/articles/40042471110797-how-to-integrate-800-com-with-slack#main-content) [![800.com Help Center](https://support.800.com/hs-fs/hubfs/800%20Logo%20Blue.png?width=150&height=26&name=800%20Logo%20Blue.png)](https://www.800.com/) - [Call us (800) 800-4321](tel:+18008004321) - [Sign in](https://support.800.com/hc/en-us/signin) Open main navigation Close main navigation - [Call us (800) 800-4321](tel:+18008004321) - [Sign in](https://support.800.com/hc/en-us/signin) - [Submit a request](mailto:support@800.com) [Submit a request](mailto:support@800.com) 800.com Help Center - There are no suggestions because the search field is empty. 1. [800 Support Center](https://support.800.com/en-us/hc?hsLang=en-us) 2. [Call Tracking](https://support.800.com/en-us/hc/call-tracking?hsLang=en-us) 3. [Integrations](https://support.800.com/en-us/hc/call-tracking?hsLang=en-us#integrations) August 5, 2026 # How to Integrate 800.com With Slack ## Send call, SMS, and performance notifications to selected Slack channels, with frequency, timezone, and attribution controls. Integrating with **Slack** allows you to automatically send real-time alerts and daily insights to the Slack channel of your choice. You can customize your Slack integration to send the data that is important to you. Additionally, you can access the calls or texts from Slack and it will take you directly to the call or text in the app. ### Enabling The Slack Integration 1. In the app, select **Settings \> Integrations**. - For Organizations, go to **Organization \> Global Settings \> Integrations**. You will be taken to the **Integrations Library**. 2. Click the **Slack** icon. ![](https://support.800.com/hubfs/800-kb-migration/800_kb_broad_media_upload_2026-06-24/zd-40042471110797-777eeb3c3db939da-40069146334733.png) 3. Review the overview page for the Slack Integration. 4. Click **+ Add Slack Integration**. ![](https://support.800.com/hubfs/800-kb-migration/800_kb_broad_media_upload_2026-06-24/zd-40042471110797-7d19230723505646-40199695446797.png) 5. You will be prompted to grant permissions to access your Slack workspace \> select **Allow**. 6. Once connected, you will be taken to the **Configuration Settings** page. ![](https://support.800.com/hubfs/800-kb-migration/800_kb_broad_media_upload_2026-06-24/zd-40042471110797-a520bb20d1e76d74-40199700626957.png) - Your Slack channels will automatically populate. - Select which channels to use for: - Call notifications - SMS notifications - Performance summaries 💡 **Note:** If you recently added new Slack channels, click **Refresh** to update the channel list. 7. Click **Customize** to choose additional data to include in notifications. 8. Set the **Frequency** and **Time of Day** for notifications. 9. Select the **Timezone** to apply. 10. Choose the **Attribution Model** for reporting: - **First Touch** – credit goes to the first interaction. - **Last Touch** – credit goes to the last interaction before conversion. 11. Close the window. Your settings will be saved automatically. #### ASC Event Data in Slack (Automotive Industry) If the **ASC (Automotive Standard Council) integration** is enabled, additional ASC event data is included in Slack notifications. This allows automotive teams to view vehicle and inventory details directly within Slack messages. #### Available ASC Fields The following ASC fields are extracted from the ASC datalayer and will appear in Slack when ASC is enabled: | ASC Field | Datalayer Source | | --- | --- | | ASC Category | `itemCategory` | | ASC Color | `itemColor` | | ASC Condition | `itemCondition` | | ASC Fuel Type | `itemFuelType` | | ASC ID | `itemId` | | ASC Inventory Date | `itemInventoryDate` | | ASC Location | `itemLocation` | | ASC Make | `itemMake` | | ASC Model | `itemModel` | | ASC Number | `itemNumber` | | ASC Price | `itemPrice` | | ASC Type | `itemType` | | ASC Variant | `itemVariant` | | ASC Year | `itemYear` | | Page Type | `pageType` | #### Important Notes - ASC fields **only appear in Slack notifications when the ASC integration is enabled** - Data is automatically populated from the ASC datalayer - Field availability depends on the event and data provided by the source website > For more information about ASC events and supported fields, see **ASC Events for the Automotive Industry**. ### Editing The Slack Integration 1. In the app, select **Settings \> Integrations**. For Organizations, go to **Organization \> Global Settings \> Integrations**. 2. Click the **Manage** tab 3. Locate the Slack Integration and click the **Settings** icon, or use the **vertical ellipsis** at the end of the row and select **Edit**. 4. Update your configuration as needed. 5. Close the window — your changes will be saved automatically. ### Checking The Slack Integration Status 1. In the app, select **Settings \> Integrations**. For Organizations, go to **Organization \> Global Settings \> Integrations**. 2. Locate the **Slack Integration** icon in the Integrations Library. - **No banner** – Integration is not enabled. - **Active** – Integration is currently active. If multiple Slack workspaces are connected, the banner shows the number connected. - **Failed** – There is an issue with the connection. An alert will be created under **Main Navigation \> Alerts** with the option to reconnect. ### Deleting the Slack Integration 1. In the app, select **Settings \> Integrations**. For Organizations, go to **Organization \> Global Settings \> Integrations**. 2. Click the **Manage** tab. 3. Locate the Slack Integration, click the **vertical ellipsis**, and select **Delete**. 4. Confirm removal by selecting **Delete** again. ### Need help? Our support team is available to assist with setup, integrations, or troubleshooting. 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