--- title: Managing 800 Intelligence™ Default Preferences description: Any new numbers being add The Default Preferences are used to set preferences at the Organization or Account level for all current and future accounts and --- [Skip to content](https://support.800.com/en-us/hc/articles/39438079686797-managing-800-intelligence-default-preferences#main-content) [![800.com Help Center](https://support.800.com/hs-fs/hubfs/800%20Logo%20Blue.png?width=150&height=26&name=800%20Logo%20Blue.png)](https://www.800.com/) - [Call us (800) 800-4321](tel:+18008004321) - [Sign in](https://support.800.com/hc/en-us/signin) Open main navigation Close main navigation - [Call us (800) 800-4321](tel:+18008004321) - [Sign in](https://support.800.com/hc/en-us/signin) - [Submit a request](mailto:support@800.com) [Submit a request](mailto:support@800.com) 800.com Help Center - There are no suggestions because the search field is empty. 1. [800 Support Center](https://support.800.com/en-us/hc?hsLang=en-us) 2. [800 Intelligence](https://support.800.com/en-us/hc/800-intelligence?hsLang=en-us) 3. [800 Intelligence Guides](https://support.800.com/en-us/hc/800-intelligence?hsLang=en-us#800-intelligence-guides) August 19, 2026 # Managing 800 Intelligence™ Default Preferences ## Set account or organization defaults for recording, greetings, 800 Intelligence, pool scaling, and other number preferences. **Any new numbers being add** The **Default Preferences** are used to set preferences at the Organization or Account level for all current and future accounts and numbers (e.g., turn on Call Recording, Welcome Greetings, 800 Intelligence™, etc.).  - If you want to access the Default Preferences for an Organization, select **Organization** \> **Global** **Settings** \> **Default** **Preferences**. - If it is an account that is not part of an Organization or to override Organization preferences, **Settings** \> **Default** **Preferences**. ### Organization Default Preferences The Organization Default Preferences can be accessed by selecting **Organization** \> **Global Settings** \> **Default Preferences**. The Default Preferences are: - Pool Auto Scaling - Automatically adjusts the number of tracking numbers assigned to your website pool based on real-time traffic. This helps rightsize your pool, ensuring more accurate visitor tracking and reducing the risk of over-swapping during high-traffic periods. - [Call Recording](https://support.800.com/en-us/hc/articles/37480967823757-how-to-enable-call-recording-with-800-com?hsLang=en-us) - A short message that plays to the caller before the call. - [Call Transcription](https://support.800.com/en-us/hc/articles/37619203256205-how-to-enable-call-transcriptions-with-800-com?hsLang=en-us) - Converts phone conversations into written text, making it easier to keep records, improve customer service, train employees, and ensure accessibility for all users. - [800 Intelligence™](https://support.800.com/en-us/hc/articles/39291757274381-your-guide-to-800-intelligence?hsLang=en-us) - adds an AI-powered layer to your 800.com calls—analyzing conversations to deliver clear summaries, call scores, next steps, and instant answers to key questions. - [Welcome Greeting](https://support.800.com/en-us/hc/articles/37619203256205-how-to-enable-call-transcriptions-with-800-com?hsLang=en-us#h_01K2HV8A0XKASGQ4EBJ1ZQR6KN) - Play a greeting to the caller. - [Whisper Greeting](https://support.800.com/en-us/hc/articles/37619203256205-how-to-enable-call-transcriptions-with-800-com?hsLang=en-us#h_01K2HV8DPFXDHAP972S8HH4EAK) - A short message that plays before the call. The caller does not hear this message. ![image (5).png](https://support.800.com/hubfs/Knowledge%20Base%20Import/zd-39438079686797-88249f6be687f745-39441331046541-2.png) ### Account Default Preferences The **Account Preferences** section will list all accounts within the Organization and their current preferences. These preferences will be applied when new numbers and/or call flows are added to the account. From here, you can bulk update by selecting multiple accounts or you can make changes to individual accounts by clicking on the meatball menu and then selecting Edit. When changes are made here, the changes will be reflected on the ***Account Default Preferences*** page (Settings \> Default Preferences). **NOTE**: At any time, you can reset the account to the default settings. Account Default Preferences ### Default Preferences for New Accounts The **Default Preferences for New Accounts** section is where you can define your default preferences for all new accounts that are added to the Organization.  When a new account is added to the Organization, these default preferences will be applied to the new account and will also be reflected on the ***Account Default Preferences*** page (**Settings** \> **Default Preferences**) for that account, as well as in the **Account Preferences** section. - [General & FAQs](https://support.800.com/en-us/hc/general-faqs?hsLang=en-us#main-content) - [FAQs](https://support.800.com/en-us/hc/general-faqs?hsLang=en-us#faqs) - [Getting Started](https://support.800.com/en-us/hc/getting-started?hsLang=en-us#main-content) - [Onboarding Basics](https://support.800.com/en-us/hc/getting-started?hsLang=en-us#onboarding-basics) - [Dashboard & App](https://support.800.com/en-us/hc/dashboard-app?hsLang=en-us#main-content) - [Inbox](https://support.800.com/en-us/hc/dashboard-app?hsLang=en-us#inbox) - [Call Analytics](https://support.800.com/en-us/hc/dashboard-app?hsLang=en-us#call-analytics) - [Alerts & Monitoring](https://support.800.com/en-us/hc/dashboard-app?hsLang=en-us#alerts-monitoring) - [Enhanced Caller ID](https://support.800.com/en-us/hc/dashboard-app?hsLang=en-us#enhanced-caller-id) - [In-App Calling](https://support.800.com/en-us/hc/dashboard-app?hsLang=en-us#in-app-calling) - [Rewards](https://support.800.com/en-us/hc/dashboard-app?hsLang=en-us#rewards) - [Number Management](https://support.800.com/en-us/hc/number-management?hsLang=en-us#main-content) - [Number Management](https://support.800.com/en-us/hc/number-management?hsLang=en-us#number-management) - [Call blocking](https://support.800.com/en-us/hc/number-management?hsLang=en-us#call-blocking) - [Number Transfers/Ports](https://support.800.com/en-us/hc/number-management?hsLang=en-us#number-transfers-ports) - [Marketing](https://support.800.com/en-us/hc/number-management?hsLang=en-us#marketing) - [800 Intelligence](https://support.800.com/en-us/hc/800-intelligence?hsLang=en-us#main-content) - [800 Intelligence Guides](https://support.800.com/en-us/hc/800-intelligence?hsLang=en-us#800-intelligence-guides) - [Call Forwarding](https://support.800.com/en-us/hc/call-forwarding?hsLang=en-us#main-content) - [Call Routing](https://support.800.com/en-us/hc/call-forwarding?hsLang=en-us#call-routing) - [Call Tracking](https://support.800.com/en-us/hc/call-tracking?hsLang=en-us#main-content) - [Dynamic Number Insertion (DNI)](https://support.800.com/en-us/hc/call-tracking?hsLang=en-us#dynamic-number-insertion-dni) - [Integrations](https://support.800.com/en-us/hc/call-tracking?hsLang=en-us#integrations) - [Getting Started](https://support.800.com/en-us/hc/call-tracking?hsLang=en-us#getting-started) - [General](https://support.800.com/en-us/hc/call-tracking?hsLang=en-us#general) - [Text Messaging](https://support.800.com/en-us/hc/text-messaging?hsLang=en-us#main-content) - [Texting/SMS Messaging](https://support.800.com/en-us/hc/text-messaging?hsLang=en-us#texting-sms-messaging) - [Account & Billing](https://support.800.com/en-us/hc/account-billing?hsLang=en-us#main-content) - [Trial Period](https://support.800.com/en-us/hc/account-billing?hsLang=en-us#trial-period) - [Plans & Billing](https://support.800.com/en-us/hc/account-billing?hsLang=en-us#plans-billing) - [Security](https://support.800.com/en-us/hc/account-billing?hsLang=en-us#security) - [Companies](https://support.800.com/en-us/hc/account-billing?hsLang=en-us#companies) - [Users](https://support.800.com/en-us/hc/account-billing?hsLang=en-us#users) - [Marketing Tools](https://support.800.com/en-us/hc/marketing-tools?hsLang=en-us#main-content) - [Marketing Ideas](https://support.800.com/en-us/hc/marketing-tools?hsLang=en-us#marketing-ideas) - [API](https://support.800.com/en-us/hc/api?hsLang=en-us#main-content) - [API Docs](https://support.800.com/en-us/hc/api?hsLang=en-us#api-docs) - [800 AI Agents](https://support.800.com/en-us/hc/800-ai-agents?hsLang=en-us#main-content) - [800 AI Agents](https://support.800.com/en-us/hc/800-ai-agents?hsLang=en-us#800-ai-agents) - [Integrations](https://support.800.com/en-us/hc/800-ai-agents?hsLang=en-us#integrations) - [Knowledge Base](https://support.800.com/en-us/hc/800-ai-agents?hsLang=en-us#knowledge-base) - [800 AI Agent Configuration](https://support.800.com/en-us/hc/800-ai-agents?hsLang=en-us#800-ai-agent-configuration) [Contact our support team](https://support.800.com/en-us/hc/articles/34511169155341-how-to-contact-support?hsLang=en-us)​ Copyright © 2026, 800.com