--- title: How To Enable Call Transcriptions with 800.com description: 800.com’s Call Transcription feature automatically transcribes your recorded calls into searchable text, making it easy to review, document... --- [Skip to content](https://support.800.com/en-us/hc/articles/37619203256205-how-to-enable-call-transcriptions-with-800-com#main-content) [![800.com Help Center](https://support.800.com/hs-fs/hubfs/800%20Logo%20Blue.png?width=150&height=26&name=800%20Logo%20Blue.png)](https://www.800.com/) - [Call us (800) 800-4321](tel:+18008004321) - [Sign in](https://support.800.com/hc/en-us/signin) Open main navigation Close main navigation - [Call us (800) 800-4321](tel:+18008004321) - [Sign in](https://support.800.com/hc/en-us/signin) - [Submit a request](mailto:support@800.com) [Submit a request](mailto:support@800.com) 800.com Help Center - There are no suggestions because the search field is empty. 1. [800 Support Center](https://support.800.com/en-us/hc?hsLang=en-us) 2. [Number Management](https://support.800.com/en-us/hc/number-management?hsLang=en-us) 3. [Number Management](https://support.800.com/en-us/hc/number-management?hsLang=en-us#number-management) August 5, 2026 # How To Enable Call Transcriptions with 800.com ## Enable recording-based transcriptions, review pricing notes, and make call conversations searchable. 800.com’s Call Transcription feature automatically transcribes your recorded calls into searchable text, making it easy to review, document, and analyze your conversations. ***Important Note:*** Call Transcription requires **Call Recording** to be enabled first. If Call Recording is not active for your number, you must enable it before you can use Call Transcription. **Pricing:** Call transcription is an optional add-on feature between .03 - .10 /minute depending on your plan. Pro-Plan comes with 1,000 free minutes/month. \*See full pricing info below. ## Step 1: Log Into Your 800.com Account Go to [800.com](https://app.800.com) and log into your account with your email and password.   ## Step 2: Select the Number You Want to Transcribe 1. Click **"Numbers"** in the left-hand menu. 2. Find the phone number you’d like to configure. 3. Click on the number itself or select **“Manage”** next to it. ![Screenshot 2025-06-25 at 6.22.47 PM.png](https://support.800.com/hubfs/Knowledge%20Base%20Import/zd-37671634580749-9da6c7300d13fdbf-37671642032525-4.png) ## Step 3: Enable Call Recording (if not already enabled) - Scroll to the **Call Recording** section. - Toggle **Call Recording** to **ON**. - Select or create a recording notice to ensure proper caller notification. - Save your changes. > ⚠ **Call Recording must be enabled to activate Call Transcription.** ![Screenshot 2025-06-25 at 6.26.58 PM.png](https://support.800.com/hubfs/Knowledge%20Base%20Import/zd-37619203256205-2a7f30f16e5de529-37619143574029-2.png) ## Step 4: Enable Call Transcription Once Call Recording is active: - Scroll to the **Call Transcription** section. - Toggle **Call Transcription** to **ON**. - Review and agree to any additional terms if prompted. - Set a Welcome Greeting and/or Whisper Message if desired. - ![Screenshot 2025-06-25 at 6.32.54 PM.png](https://support.800.com/hubfs/Knowledge%20Base%20Import/zd-37671634580749-d46a56a4f2c5e7f5-37671642035341-4.png) ### [Enable Welcome Greeting](https://support.800.com/en-us/hc/articles/37619203256205-how-to-enable-call-transcriptions-with-800-com#h_01K2HV8A0XKASGQ4EBJ1ZQR6KN) - To set a Welcome Greeting, select a saved greeting from the dropdown or you can create a new greeting by clicking the blue + to the right of the dropdown. ![Screenshot 2025-08-13 at 9.53.35 AM.png](https://support.800.com/hubfs/Knowledge%20Base%20Import/zd-37619203256205-a06a4ac5938d0f3b-38782231967757-2.png) #### [Repeat Welcome Greeting](https://support.800.com/en-us/hc/articles/37619203256205-how-to-enable-call-transcriptions-with-800-com#h_01K31PHV1XBAZJ4JFT5SKHGXBG) - You have the ability for the caller to repeat the Welcome Greeting that they just heard. In order to do this you will need to make sure that **Extensions** are **ON**. ![Screenshot 2025-08-19 at 1.36.30 PM.png](https://support.800.com/hubfs/Knowledge%20Base%20Import/zd-37619203256205-161a815efe7f576f-38932321898893-2.png) - Once **Extensions** are **ON**, you will be able to turn on the **Repeat Welcome Greeting** and set it up. ![Screenshot 2025-08-19 at 1.36.44 PM.png](https://support.800.com/hubfs/Knowledge%20Base%20Import/zd-37619203256205-d1a6e0b5e4f27315-38932283672589-2.png) - Choose the number of times you would like the Repeat message and extension menu to repeat. ![Screenshot 2025-08-19 at 1.46.06 PM.png](https://support.800.com/hubfs/Knowledge%20Base%20Import/zd-37619203256205-562d58f65612faf0-38932283675661-2.png) - Select a confirm key for user to be able to repeat the message. ![Screenshot 2025-08-19 at 1.46.06 PM.png](https://support.800.com/hubfs/Knowledge%20Base%20Import/zd-37619203256205-562d58f65612faf0-38932283675661-2.png) - Hit **Save**. ### [Enable Whisper Message](https://support.800.com/en-us/hc/articles/37619203256205-how-to-enable-call-transcriptions-with-800-com#h_01K2HV8DPFXDHAP972S8HH4EAK) - To set a Whisper Message, select a saved message from the dropdown or you can create a new greeting by clicking the blue + to the right of the dropdown. ![Screenshot 2025-08-13 at 9.46.31 AM.png](https://support.800.com/hubfs/Knowledge%20Base%20Import/zd-37619203256205-af8281fdf813a086-38782231968653-2.png) - Click **Save** to confirm your settings. ## Step 5: Access Your Transcriptions Once Call Transcription is enabled: - Transcripts will be generated for all new recorded calls. - You can view transcriptions by navigating to **Inbox** \> **Recordings**. - Each transcription is searchable, making it easy to locate specific words or topics within your recorded calls. ## Step 6: Search Transcripts Use the search bar within your inbox to find keywords or phrases from your call transcripts. This allows you to quickly locate conversations without having to listen to entire recordings. ## Compliance Reminder Call recording (and therefore call transcription) may be subject to federal, state, or local laws that require participant consent. Always ensure you are compliant with applicable regulations before enabling these features. ## Pricing Our **Pro** plan ***includes 1,000 transcribed minutes per month***, when enabled, and charges 3 cents ($0.03) for every transcribed minute once the included minutes are depleted. Our **Unlimited** plan allows you to enable call transcription for 3 cents ($0.03) for every transcribed minute. Our **Personal** plan plan allows you to enable call transcription for 3 cents ($0.10) for every transcribed minute. ## Need Assistance? If you have any questions or need further help setting up Call Transcription, contact support@800.com. - [General & FAQs](https://support.800.com/en-us/hc/general-faqs?hsLang=en-us#main-content) - [FAQs](https://support.800.com/en-us/hc/general-faqs?hsLang=en-us#faqs) - [Getting Started](https://support.800.com/en-us/hc/getting-started?hsLang=en-us#main-content) - [Onboarding Basics](https://support.800.com/en-us/hc/getting-started?hsLang=en-us#onboarding-basics) - [Dashboard & App](https://support.800.com/en-us/hc/dashboard-app?hsLang=en-us#main-content) - [Inbox](https://support.800.com/en-us/hc/dashboard-app?hsLang=en-us#inbox) - [Call Analytics](https://support.800.com/en-us/hc/dashboard-app?hsLang=en-us#call-analytics) - [Alerts & Monitoring](https://support.800.com/en-us/hc/dashboard-app?hsLang=en-us#alerts-monitoring) - [Enhanced Caller ID](https://support.800.com/en-us/hc/dashboard-app?hsLang=en-us#enhanced-caller-id) - [In-App Calling](https://support.800.com/en-us/hc/dashboard-app?hsLang=en-us#in-app-calling) - [Rewards](https://support.800.com/en-us/hc/dashboard-app?hsLang=en-us#rewards) - [Number Management](https://support.800.com/en-us/hc/number-management?hsLang=en-us#main-content) - [Number Management](https://support.800.com/en-us/hc/number-management?hsLang=en-us#number-management) - [Call blocking](https://support.800.com/en-us/hc/number-management?hsLang=en-us#call-blocking) - [Number Transfers/Ports](https://support.800.com/en-us/hc/number-management?hsLang=en-us#number-transfers-ports) - [Marketing](https://support.800.com/en-us/hc/number-management?hsLang=en-us#marketing) - [800 Intelligence](https://support.800.com/en-us/hc/800-intelligence?hsLang=en-us#main-content) - [800 Intelligence Guides](https://support.800.com/en-us/hc/800-intelligence?hsLang=en-us#800-intelligence-guides) - [Call Forwarding](https://support.800.com/en-us/hc/call-forwarding?hsLang=en-us#main-content) - [Call Routing](https://support.800.com/en-us/hc/call-forwarding?hsLang=en-us#call-routing) - [Call Tracking](https://support.800.com/en-us/hc/call-tracking?hsLang=en-us#main-content) - [Dynamic Number Insertion (DNI)](https://support.800.com/en-us/hc/call-tracking?hsLang=en-us#dynamic-number-insertion-dni) - [Integrations](https://support.800.com/en-us/hc/call-tracking?hsLang=en-us#integrations) - [Getting Started](https://support.800.com/en-us/hc/call-tracking?hsLang=en-us#getting-started) - [General](https://support.800.com/en-us/hc/call-tracking?hsLang=en-us#general) - [Text Messaging](https://support.800.com/en-us/hc/text-messaging?hsLang=en-us#main-content) - [Texting/SMS Messaging](https://support.800.com/en-us/hc/text-messaging?hsLang=en-us#texting-sms-messaging) - [Account & Billing](https://support.800.com/en-us/hc/account-billing?hsLang=en-us#main-content) - [Trial Period](https://support.800.com/en-us/hc/account-billing?hsLang=en-us#trial-period) - [Plans & Billing](https://support.800.com/en-us/hc/account-billing?hsLang=en-us#plans-billing) - [Security](https://support.800.com/en-us/hc/account-billing?hsLang=en-us#security) - [Companies](https://support.800.com/en-us/hc/account-billing?hsLang=en-us#companies) - [Users](https://support.800.com/en-us/hc/account-billing?hsLang=en-us#users) - [Marketing Tools](https://support.800.com/en-us/hc/marketing-tools?hsLang=en-us#main-content) - [Marketing Ideas](https://support.800.com/en-us/hc/marketing-tools?hsLang=en-us#marketing-ideas) - [API](https://support.800.com/en-us/hc/api?hsLang=en-us#main-content) - [API Docs](https://support.800.com/en-us/hc/api?hsLang=en-us#api-docs) - [800 AI Agents](https://support.800.com/en-us/hc/800-ai-agents?hsLang=en-us#main-content) - [800 AI Agents](https://support.800.com/en-us/hc/800-ai-agents?hsLang=en-us#800-ai-agents) - [Integrations](https://support.800.com/en-us/hc/800-ai-agents?hsLang=en-us#integrations) - [Knowledge Base](https://support.800.com/en-us/hc/800-ai-agents?hsLang=en-us#knowledge-base) - [800 AI Agent Configuration](https://support.800.com/en-us/hc/800-ai-agents?hsLang=en-us#800-ai-agent-configuration) [Contact our support team](https://support.800.com/en-us/hc/articles/34511169155341-how-to-contact-support?hsLang=en-us)​ Copyright © 2026, 800.com