--- title: How to Integrate 800.com With Your BigCommerce Store description: Integrating your 800.com phone numbers with your BigCommerce store is a great way to track call activity tied directly to your online customers. --- [Skip to content](https://support.800.com/en-us/hc/articles/35717512198157-how-to-integrate-800-com-with-your-bigcommerce-store#main-content) [![800.com Help Center](https://support.800.com/hs-fs/hubfs/800%20Logo%20Blue.png?width=150&height=26&name=800%20Logo%20Blue.png)](https://www.800.com/) - [Call us (800) 800-4321](tel:+18008004321) - [Sign in](https://support.800.com/hc/en-us/signin) Open main navigation Close main navigation - [Call us (800) 800-4321](tel:+18008004321) - [Sign in](https://support.800.com/hc/en-us/signin) - [Submit a request](mailto:support@800.com) [Submit a request](mailto:support@800.com) 800.com Help Center - There are no suggestions because the search field is empty. 1. [800 Support Center](https://support.800.com/en-us/hc?hsLang=en-us) 2. [Call Tracking](https://support.800.com/en-us/hc/call-tracking?hsLang=en-us) 3. [Integrations](https://support.800.com/en-us/hc/call-tracking?hsLang=en-us#integrations) August 5, 2026 # How to Integrate 800.com With Your BigCommerce Store ## Display a tracking number on BigCommerce pages, forward calls to your team, and review activity tied to store traffic. Integrating your 800.com phone numbers with your BigCommerce store is a great way to track call activity tied directly to your online customers. Whether you're monitoring sales calls, customer service inquiries, or marketing campaigns, this setup allows you to better understand which efforts are driving phone interactions. Follow the steps below to connect 800.com with your BigCommerce store: ## **Step 1: Log In to Your 800.com Account** 1. Go to[800.com](https://www.800.com) and log in. 2. From your dashboard, navigate to the **Numbers** section. 3. Choose the number you'd like to track and click on **Edit** or **Settings**. ## **Step 2: Create a Tracking Number for BigCommerce** 1. Click **Add Number** and choose a new number or use an existing one. 2. Under **Forwarding Settings**, enter the phone number where you'd like incoming calls directed (e.g., your main customer service line). 3. Name your number something like **"BigCommerce Store"** to easily identify it. ## **Step 3: Add Your Tracking Number to BigCommerce** To display your 800.com number on your BigCommerce store: 1. Log in to your **BigCommerce admin panel**. 2. Go to **Storefront \> Web Pages**. 3. Choose the page where you want your number to appear (commonly the header, footer, or Contact Us page). 4. Paste your 800.com tracking number in the desired location. - For headers and footers, navigate to **Storefront \> My Themes \> Edit HTML/CSS**, and insert your number where appropriate. ## **Step 4: Track Call Activity** Once the tracking number is live on your BigCommerce store, all calls to that number will be logged in your 800.com dashboard. You’ll be able to: - View call logs, timestamps, and durations - Record calls (if enabled) - Attribute calls to your BigCommerce traffic ## **Optional: Use Dynamic Number Insertion (DNI)** For more advanced tracking, you can implement **Dynamic Number Insertion (DNI)** with a script to change your phone number on the website based on traffic sources—great for seeing if a call came from organic search, paid ads, email, etc. To set this up, contact 800.com support for help implementing DNI with BigCommerce. ## **Need Help?** If you need assistance during setup or want help enabling features like call recording or DNI, reach out to[800.com support](https://support.800.com?hsLang=en-us). - [General & FAQs](https://support.800.com/en-us/hc/general-faqs?hsLang=en-us#main-content) - [FAQs](https://support.800.com/en-us/hc/general-faqs?hsLang=en-us#faqs) - [Getting Started](https://support.800.com/en-us/hc/getting-started?hsLang=en-us#main-content) - [Onboarding Basics](https://support.800.com/en-us/hc/getting-started?hsLang=en-us#onboarding-basics) - [Dashboard & App](https://support.800.com/en-us/hc/dashboard-app?hsLang=en-us#main-content) - [Inbox](https://support.800.com/en-us/hc/dashboard-app?hsLang=en-us#inbox) - [Call Analytics](https://support.800.com/en-us/hc/dashboard-app?hsLang=en-us#call-analytics) - [Alerts & Monitoring](https://support.800.com/en-us/hc/dashboard-app?hsLang=en-us#alerts-monitoring) - [Enhanced Caller ID](https://support.800.com/en-us/hc/dashboard-app?hsLang=en-us#enhanced-caller-id) - [In-App Calling](https://support.800.com/en-us/hc/dashboard-app?hsLang=en-us#in-app-calling) - [Rewards](https://support.800.com/en-us/hc/dashboard-app?hsLang=en-us#rewards) - [Number Management](https://support.800.com/en-us/hc/number-management?hsLang=en-us#main-content) - [Number Management](https://support.800.com/en-us/hc/number-management?hsLang=en-us#number-management) - [Call blocking](https://support.800.com/en-us/hc/number-management?hsLang=en-us#call-blocking) - [Number Transfers/Ports](https://support.800.com/en-us/hc/number-management?hsLang=en-us#number-transfers-ports) - [Marketing](https://support.800.com/en-us/hc/number-management?hsLang=en-us#marketing) - [800 Intelligence](https://support.800.com/en-us/hc/800-intelligence?hsLang=en-us#main-content) - [800 Intelligence Guides](https://support.800.com/en-us/hc/800-intelligence?hsLang=en-us#800-intelligence-guides) - [Call Forwarding](https://support.800.com/en-us/hc/call-forwarding?hsLang=en-us#main-content) - [Call Routing](https://support.800.com/en-us/hc/call-forwarding?hsLang=en-us#call-routing) - [Call Tracking](https://support.800.com/en-us/hc/call-tracking?hsLang=en-us#main-content) - [Dynamic Number Insertion (DNI)](https://support.800.com/en-us/hc/call-tracking?hsLang=en-us#dynamic-number-insertion-dni) - [Integrations](https://support.800.com/en-us/hc/call-tracking?hsLang=en-us#integrations) - [Getting Started](https://support.800.com/en-us/hc/call-tracking?hsLang=en-us#getting-started) - [General](https://support.800.com/en-us/hc/call-tracking?hsLang=en-us#general) - [Text Messaging](https://support.800.com/en-us/hc/text-messaging?hsLang=en-us#main-content) - [Texting/SMS Messaging](https://support.800.com/en-us/hc/text-messaging?hsLang=en-us#texting-sms-messaging) - [Account & Billing](https://support.800.com/en-us/hc/account-billing?hsLang=en-us#main-content) - [Trial Period](https://support.800.com/en-us/hc/account-billing?hsLang=en-us#trial-period) - [Plans & Billing](https://support.800.com/en-us/hc/account-billing?hsLang=en-us#plans-billing) - [Security](https://support.800.com/en-us/hc/account-billing?hsLang=en-us#security) - [Companies](https://support.800.com/en-us/hc/account-billing?hsLang=en-us#companies) - [Users](https://support.800.com/en-us/hc/account-billing?hsLang=en-us#users) - [Marketing Tools](https://support.800.com/en-us/hc/marketing-tools?hsLang=en-us#main-content) - [Marketing Ideas](https://support.800.com/en-us/hc/marketing-tools?hsLang=en-us#marketing-ideas) - [API](https://support.800.com/en-us/hc/api?hsLang=en-us#main-content) - [API Docs](https://support.800.com/en-us/hc/api?hsLang=en-us#api-docs) - [800 AI Agents](https://support.800.com/en-us/hc/800-ai-agents?hsLang=en-us#main-content) - [800 AI Agents](https://support.800.com/en-us/hc/800-ai-agents?hsLang=en-us#800-ai-agents) - [Integrations](https://support.800.com/en-us/hc/800-ai-agents?hsLang=en-us#integrations) - [Knowledge Base](https://support.800.com/en-us/hc/800-ai-agents?hsLang=en-us#knowledge-base) - [800 AI Agent Configuration](https://support.800.com/en-us/hc/800-ai-agents?hsLang=en-us#800-ai-agent-configuration) [Contact our support team](https://support.800.com/en-us/hc/articles/34511169155341-how-to-contact-support?hsLang=en-us)​ Copyright © 2026, 800.com