---
title: How To Set Up Extensions
description: "Step 1: Log In To Your 800.com Account Log in to your account."
---
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August 5, 2026
# How To Set Up Extensions
## Create extensions that send callers to the right team, number, voicemail, or in-app user with the right routing settings.
## Step 1: Log In To Your 800.com Account
Log in to your account. Ensure you have administrative access, as only admins can generate and manage Extensions.
- If you’re not already using 800.com, sign up for an account and then log in.
## Step 2: Set Up Extensions
To set up your Extensions:
1. Go to **Number Management** \> select the number you want to enable notifications
2. Click the 3 dots on the right side \> hit **Manage.**
3. Scroll down to the **Extensions** section \> toggle to **On.**
1. You can manage existing extensions or your can click **Add New Extensions** to create a new extension \> If you clicked the **Add New Extensions** button, fill in the new Extensions information.
2. Hit **Save** at the top of the page to save any changes.
### Extension Details
Each extension allows you to control how incoming calls are routed and how callers reach a specific destination in your call flow.
Start by selecting a **Key from the dropdown menu** to assign which **Key callers will press on their keypad** to reach that extension (for example, pressing **4** for Sales or **5** for Support). Each key corresponds to a menu option in your phone system.
After selecting the key, enter a **Label** to name the extension (such as *Main Extension*, *Sales*, or *Support*).
Next, choose a **Forwarding Method** under **Select Forwarding Method**. Available options include **Standard**, **Simultaneous**, **Sequential**, **Geo**, **Voicemail**, and **In-App Calling**, each determining how incoming calls will be routed.
Once the forwarding method is selected, enter the **Forwarding Number or Label**, adjust the **Ring Duration**, and configure additional settings such as **Caller ID**, **Tags**, or **Voicemail** preferences if needed.
When you are finished configuring the extension, click **Save** in the upper-right corner to apply the changes.
## Forwarding Methods Explained
800.com provides several forwarding methods that determine how incoming calls are routed for each extension.
- **Standard Forwarding**
Routes calls to **one forwarding number at a time**. If you add multiple numbers, you can assign a **weight** to control how often calls are sent to each number relative to the others.
- **Simultaneous Forwarding**
Rings **multiple forwarding numbers at the same time**. The first person to answer receives the call, which is useful when multiple team members can handle incoming calls.
- **Sequential Forwarding**
Routes calls through a **list of forwarding numbers in order**. If the first number does not answer, the call is forwarded to the next number in the sequence until someone answers.
- **Geo Forwarding**
Routes calls based on the **caller’s area code or location**. Calls from specific regions can be sent to different numbers, allowing you to direct callers to the most appropriate team or location.
- **Voicemail**
Sends calls **directly to voicemail** when selected. This option is commonly used for after-hours routing or when calls should not be forwarded to another number.
- **In-App Calling**
Routes calls directly to the **800.com web or mobile app**, allowing users to answer calls without forwarding to an external phone number.
## Step 3: Send A Test
Once Extensions are set up, it is important to send a test to confirm that enabling the Extensions were successful.
## Deleting Extensions
1. If an extension needs to be removed, follow the above steps and then select the extension you wish to delete \> click the **Remove** button
2. Confirm removal
## Need Help?
If you have questions during this process, you can reach out to our support team via email: support@800.com.
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