--- title: Getting Started - A Step by Step Guide description: A working guide on how to set your new 800.com account up for success! Congratulations on getting your new business phone number! Here are some q --- [Skip to content](https://support.800.com/en-us/hc/articles/31137400822669-getting-started-a-step-by-step-guide#main-content) [![800.com Help Center](https://support.800.com/hs-fs/hubfs/800%20Logo%20Blue.png?width=150&height=26&name=800%20Logo%20Blue.png)](https://www.800.com/) - [Call us (800) 800-4321](tel:+18008004321) - [Sign in](https://support.800.com/hc/en-us/signin) Open main navigation Close main navigation - [Call us (800) 800-4321](tel:+18008004321) - [Sign in](https://support.800.com/hc/en-us/signin) - [Submit a request](mailto:support@800.com) [Submit a request](mailto:support@800.com) 800.com Help Center - There are no suggestions because the search field is empty. 1. [800 Support Center](https://support.800.com/en-us/hc?hsLang=en-us) 2. [Getting Started](https://support.800.com/en-us/hc/getting-started?hsLang=en-us) 3. [Onboarding Basics](https://support.800.com/en-us/hc/getting-started?hsLang=en-us#onboarding-basics) August 8, 2026 # Getting Started - A Step by Step Guide ### A working guide on how to set your new 800.com account up for success! ![GS-800.png](https://support.800.com/hubfs/Knowledge%20Base%20Import/zd-31137400822669-1389ac095c5a1511-36545020551181-2.png) Congratulations on getting your new business phone number! Here are some quick steps to help you get started and make sure your number is visible to all your customers. Β  ## **πŸ“˜ 800.com Getting Started Guide** **Your Step-by-Step Playbook to Launch, Integrate, and Succeed with Your New Number** Β  ## **πŸ”‘ Key Contact and Account Information** - Dashboard Login - [https://app.800.com/login](https://app.800.com/login) - Support Email - [Support@800.com](mailto:Support@800.com) - Support Phone Number - 1-800-800-4321 - HelpDesk Articles - [https://support.800.com/hc/en-us](https://support.800.com/hc/en-us?hsLang=en-us) - 800.com Blog - [https://www.800.com/blog/](https://www.800.com/blog/) - App Download Link - [https://www.800.com/mobile-app](https://www.800.com/mobile-app) Β  ## **🧭 Step 1: Explore this Getting Started Guide** **Goal:** Learn the full scope of what your number can do. πŸ”Ή Key actions: - Understand number dashboard features - Learn about call routing, texting, campaigns, etc. - Know how to configure your settings for best performance Β  ## **🍿 Step 2: Watch the Onboarding Video** **Goal:** Get familiar with your dashboard and key features. Β  πŸ”Ή Watch the full welcome video [**HERE**](https://www.loom.com/share/ab9285505f044b40be891c9c5784742b?sid=33b6b19b-f167-4c40-8741-ba8884d2977f) to explore: - Navigating the dashboard - SMS / Texting - Number configuration / VM setup - What’s new - Settings and help guides πŸ“Œ *Includes timestamps for faster reference.* πŸ‘‰ [**Schedule a call**](https://calendly.com/800-support/30min) with an onboarding specialist if you need help during setup. Β  ## πŸ”§ **Step 3: Confirm, Configure, and Personalize Your Call Settings** **Goal:** Set up your number and make sure it’s working for your needs All setup is done in your dashboard at[app.800.com](https://app.800.com/) ### **What’s Already Configured:** - Your new number forwards to your account phone number - Call forwarding method is pre-set - Caller ID displays your customer’s number - Email alerts are active for voicemails and texts - A general voicemail greeting includes your business name ### **How to Personalize:** - Go to [**Dashboard \> Numbers**](https://app.800.com/c/numbers) and select your number - Set your ring time (⏱ we recommend 20-25 seconds = ~4–5 rings) - Adjust your call forwarding method (especially for multiple numbers) - Record a personal voicemail greeting - Full Guide [HERE](https://support.800.com/en-us/hc/articles/32691903577229-getting-started-series-configure-and-personalize-your-call-settings?hsLang=en-us) ## **πŸ“± Step 4: Download the Mobile App** **Goal:** Stay connected with your customers on the go. πŸ”Ή Benefits: - Manage texts and calls anytime - Access to dashboard insights - iOS and Android compatible πŸ“² Available on App Store and Google Play - Click [HERE](https://www.800.com/mobile-app) πŸ“Έ Scan the QR code below to install directly ![](https://support.800.com/hubfs/Knowledge%20Base%20Import/zd-31137400822669-41e6f5b96a54fda6-36543554059789-2.png) Β  ## **πŸ§‘β€πŸ’Ό Step 5: Deploy Internally Across Your Team** **Goal:** Keep your team aligned and up to speed. - Assign extensions to employees and have them download the app - Make an internal announcement - Ask team members to update any external listings - Clean up outdated voicemail recordings or call templates Full Guide [HERE](https://support.800.com/en-us/hc/articles/36427599366925-getting-started-series-how-to-announce-your-new-business-number?hsLang=en-us) ## **🌐 Step 6: Update Your Number Everywhere Online** **Goal:** Make sure your number is consistent and visible across all platforms. πŸ” **Top 3 Places to Update:** - 🌍 Website – Header, footer, and contact page - πŸ“ Google Business Profile – Ensure accurate search and map visibility - 🧭 Bing Places / Microsoft Listings – Visibility on Microsoft platforms πŸ“Œ **Other Places to Update:** - Social Media Profiles (Facebook, Instagram, Twitter, LinkedIn, etc.) - Email Signature - Industry-Specific Sites (e.g., Angi, Cars.com, Realtor.com) - Review Platforms & Online Directories - Marketing Materials – Flyers, brochures, signage - Promo Items – T-shirts, pens, mugs, etc. Full Guide [HERE](https://support.800.com/en-us/hc/articles/32562882619021-getting-started-series-update-your-phone-number-everywhere-online?hsLang=en-us) Β  Β  ## **πŸ“£ Step 7: Start Using Your Number to Market Your Business** **Goal:** Let your audience know you have a new number and you're open for business. πŸ›  Essentials to Update: - Business Cards - Social Media Profiles - Email Signature πŸ“’ Marketing Ideas: - Post announcements on social and LinkedIn - Wrap your vehicle (πŸ“¦ great visibility + potential tax write-off) - Launch print or digital ads with your new number - Distribute branded promo items - Join relevant industry directories Full Guide [HERE](https://support.800.com/en-us/hc/articles/32697461482509-getting-started-series-use-your-number-to-market-your-business?hsLang=en-us) Β  Β  ## **πŸ“¨ Step 8: Verify Your Number for SMS** **Goal:** Enable full texting functionality, including outbound and campaigns. πŸ›‚ **Register and Verify:** - Required for toll-free texting - Takes 1–2 weeks β€” do this early! ➑️ [Access the Verification Guide](https://support.800.com/en-us/hc/articles/8384749733773-toll-free-and-local-number-verification-for-sms-texting-10dlc?hsLang=en-us) πŸ’¬ **Start Sending:** - Send texts via your dashboard - Launch bulk SMS campaigns **Pro Tip:** Let your customers know they can now text you! Β  ## **πŸ’‘ Step 9: Learn from 800.com Experts** **Goal:** Get real-world insights to maximize your results. πŸŽ™οΈ Tips from the team: - β€œThe mobile app is a must for staying connected.” β€” *Christina, Brand Manager* - β€œMore visibility = more calls.” β€” *Tom, VP of Marketing* - β€œForward calls after-hours to avoid missed leads.” β€” *Bonnie, Product Owner* Β  ## **πŸš€ Step 10: Unlock Advanced Features** **Goal:** Scale your business and improve visibility. 🧠 Tools to explore: - Extensions - Multiple Tracking Numbers - Keywords & Auto Replies - Call Flows & Tagging - Call Analytics & Tracking Pools - CRM Integrations πŸ“Ί [Watch the Advanced Features Video](https://www.loom.com/share/37cada6ae87c432cafb71ea8cd873172?t=0) πŸ“˜ [Access our Call Tracking Guide Set-Up Guide](https://support.800.com/en-us/hc/articles/35871053788813-step-by-step-guide-to-set-up-call-tracking-with-800-com?hsLang=en-us) Β  ## **❓ Still Have Questions?** πŸ“… Schedule a call with our onboarding team ➑️[Schedule Call](https://www.800.com/onboard) πŸ’¬ Need real-time help? 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